Front of House Manager

Chewton Glen Hotel & Spa; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury hotel in London seeks a Front Office Manager to oversee operations and ensure guest satisfaction. The role involves managing staff, handling reservations, and maintaining high service standards. Ideal candidates thrive in a fast-paced environment and possess strong leadership skills.

Benefits

Competitive Salary

30 days annual leave

Private healthcare

Year-end Bonus

Uniform allowance

Training and Career Development opportunities

Qualifications

• Experience in Front Office operations.
• Ability to manage and train staff effectively.

Responsibilities

• Ensure smooth running of Front Office operations.
• Manage Front Office staff and training.
• Maintain guest satisfaction and comfort.

Skills

Teamwork

Customer Service

Communication

Tools

Opera

Microsoft Office

Job description

What's In It For You?

• Competitive Salary
• 30 days of annual leave, including bank holidays
• Private healthcare
• Year-end Bonus
• Uniform allowance
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

Aim of the role

The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty.

Responsibilities:

• To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training.
• To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.
• Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
• To take ownership for the short and long term planning and the management of the hotel’s Front Office operations.
• To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
• To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
• To take pride and ownership of the smooth running and efficient organisation of the Front Desk in line with established procedures and standards.
• To take pride and ownership for the financial transactions being processed by Front Desk by ensuring (but not limited to) all in house guests have the appropriate level of credit at all times & monitor the rebate/adjustments of Reception on a daily basis.
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
• To work with all other departments in a suitably respectful, courteous and helpful manner.
• To be passionate with the efficient upkeep of guest history records entering as much information as possible.
• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel.
• To be confident in the full understanding of all IT equipment within the Reception including Opera, Microsoft Office, Tesa Key system, PDQs and Email.

If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now, we'd love to hear from you!