Front of House Manager

Orange Tree Theatre; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading theatre in Greater London is seeking a Front of House Manager to enhance customer experience and lead the Front of House team. This role is pivotal in ensuring a welcoming atmosphere for diverse audiences and will involve planning for future developments. Ideal for someone with leadership experience in customer service.

Qualifications

• Responsible for developing exceptional customer experience.
• Support and develop the Front of House team.

Responsibilities

• Drive and maximize front of house revenue.
• Create a safe and inviting environment for all.

Skills

Customer Experience

Leadership

Communication

Job description

Join to apply for the Front of House Manager role at Orange Tree Theatre.

We’re looking for a new Front of House Manager to join the OT team this Summer.

The Front of House Manager is responsible for providing and developing an exceptional customer experience at the Orange Tree, ensuring it is welcoming to a diverse audience and their needs.

As the primary contact front of house, you will be an important ambassador for the theatre, supporting and developing the Front of House team to deliver a great customer journey. The role focuses on driving and maximising front of house revenue while creating a safe and inviting environment for all.

The Orange Tree is planning a capital development project in 2026 to transform our Front of House and bar area. This is an exciting opportunity to join the team now to help inform the plans for that area, as well as to establish the systems, processes, policies, recruitment, and training necessary to ensure an exceptional welcome to our visitors.

For more information, including a full breakdown of the job description and person specification, please refer to the Recruitment Pack.

TO APPLY:

• Deadline: 25 April 2025, 10am
• Interviews: w/c 6 May 2025

To apply, please send a CV with 2 references, including your current or latest employer, along with a 2-page cover letter by email marked Front of House Manager to [e-mail]. We will not check references without prior approval.

We are an equal opportunities employer and welcome applications from those taking a step up in leadership careers, as well as candidates returning to work after a career pause.

Please also complete the Equal Opportunities form here.

If you would like an informal conversation about the role with our current Front of House Manager Ben Purkiss, please email him at [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Performing Arts