Front of House Manager

JCT600 Ltd; Sheffield; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive package + bonus

34 days annual leave including bankhol

Family support: Enhanced maternity/pat

Life assurance and pension

Training & development

Colleague car purchase scheme

Cycle-to-work

Referral scheme up to £1,000

Job summary

JCT600 Ltd in Sheffield is seeking a Front of House Manager for our Audi service operation. You will lead the customer-facing Aftersales team to deliver an exceptional ownership experience and uphold the highest standards of brand representation.

You will drive customer retention, CSI programmes, and revenue growth while collaborating with the Head of Aftersales to ensure efficient workshop loading and seamless communication.

Qualifications

• Proven experience leading a customer-facing Aftersales or automotive service team.
• Strong focus on delivering exceptional customer service and building relationships.
• Commercial awareness with ability to drive revenue and retention.
• Excellent leadership, coaching and people management skills.
• Experience managing manufacturer CSI programmes and targets.

Responsibilities

• Leading the customer-facing Aftersales team to deliver an exceptional ownership experience.
• Driving customer retention, commercial revenue, and departmental profitability.
• Setting daily priorities and monitoring team performance to meet objectives.
• Managing CSI programmes and ensuring compliance.
• Delivering outstanding customer service that strengthens loyalty and brand perception.
• Collaborating with Head of Aftersales and Workshop Manager for workshop loading and communication.
• Identifying opportunities to improve operational efficiency and retention.
• Overseeing customer follow-up and resolving concerns professionally.

Skills

People management

Customer service

Commercial awareness

Leadership

CSI programmes

Job description

Front of House Manager – Audi Sheffield

The Front of House Manager is one of the most commercially important positions within our Aftersales operation, acting as the vital link between our customers, service teams, and financial objectives. You’ll lead the customer-facing team to deliver an exceptional ownership experience, representing JCT600 and our manufacturer partner to the highest standards.

As a Front of House Manager your day will Include:

• Leading the customer-facing Aftersales team to deliver an exceptional ownership experience.
• Driving customer retention, commercial revenue, and departmental profitability.
• Setting daily priorities and monitoring team performance to achieve business objectives.
• Managing manufacturer Customer Satisfaction Index (CSI) programmes and ensuring compliance.
• Delivering outstanding customer service that strengthens loyalty and enhances brand perception.
• Working closely with the Head of Aftersales and Workshop Manager to ensure effective workshop loading and seamless communication.
• Identifying opportunities to improve operational efficiency and customer retention.
• Overseeing customer follow-up activity and resolving customer concerns professionally and efficiently.
• Protecting and enhancing the reputation of JCT600 and our manufacturer partner through exceptional customer experiences.

What we're looking for in a Front of House Manager:

• Proven experience leading a customer-facing Aftersales or automotive service team.
• A strong focus on delivering exceptional customer service and building long-term customer relationships.
• Commercial awareness with the ability to drive revenue, profitability, and customer retention.
• Excellent leadership, coaching, and people management skills.
• Experience managing manufacturer CSI programmes and achieving customer satisfaction targets.
• Confidence in handling customer complaints and resolving issues effectively.
• A proactive, results-driven approach with a passion for continuous improvement.
• The ability to lead by example and maintain the highest standards of professionalism and brand representation.

What We Offer

• Comprehensive package + bonus
• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Why JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be aDisability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.