Head of Service - Audi & Volkswagen

JCT600 Ltd; Sheffield; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Highly Competitive Salary + Bonus

34 days annual leave

Enhanced maternity & paternity leave

Life assurance

Pension

Enhanced sickness cover

Ongoing training & development

Job summary

A leading automotive service provider in Sheffield seeks a Head of Service to lead Aftersales teams for Audi and Volkswagen. This senior leadership role involves inspiring teams, managing performance, and fostering strong partnerships. The company offers a highly competitive salary alongside various benefits, including extensive leave and development opportunities.

Qualifications

• Experience in fast-paced, franchised Aftersales environment.
• Leadership style that inspires and develops teams.
• Ability to analyze data for decision making.

Responsibilities

• Inspire and develop Service and Workshop teams.
• Manage customer experience and workshop efficiency.
• Build strong relationships with Audi and Volkswagen partners.
• Create a people-first culture where colleagues feel supported, trusted and equipped to do their best work.
• Build strong relationships with Audi and Volkswagen partners while ensuring both dealerships feel distinctly JCT600.

Skills

Senior leadership experience

Collaborative leadership style

Data-driven decision making

Job description

Head of Service – JCT600 (Audi & Volkswagen)

Salary: Highly Competitive + Bonus

Location: Sheffield, South Yorkshire

At JCT600, people have always been our driving force – our customers, our colleagues, and the communities we’ve proudly served for almost 80 years. Now, we’re looking for a confident, forward-thinking Head of Service to lead our Audi and Volkswagen Aftersales teams in Sheffield and help us deliver the kind of experience our customers can’t wait to come back for.

This is a rare senior leadership opportunity – two prestige service departments, two world-class brands, one shared JCT600 culture.

What You’ll Be Doing

No two days will look the same, but you’ll take the lead on:

• Inspiring, coaching and developing a high‑performing Service, Workshop and Front‑of‑House team across two sites
• Owning performance end‑to‑end: customer experience, quality, workshop efficiency, profitability and brand standards
• Leading a combined operation of multiple workshop ramps and a substantial team of technicians and apprentices across both Audi & Volkswagen sites
• Creating a people‑first culture where colleagues feel supported, trusted and equipped to do their best work
• Building strong relationships with Audi and Volkswagen partners while ensuring both dealerships feel distinctly JCT600

What We’re Looking For

• Senior leadership experience within a fast‑paced, franchised Aftersales environment
• A confident, visible, collaborative leadership style that brings people with you
• A commercial mindset backed by data‑driven decision making

What We Offer

• Highly Competitive + Bonus
• 34 days annual leave (rising with service)
• Enhanced maternity & paternity leave
• Life assurance, pension & enhanced sickness cover
• Ongoing training & development through brand partners and JCT600 Academies

Want to explore our full benefits? Click here to read more Employee Benefits - JCT600

Why JCT600?

• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

How To Apply

At JCT600, you’re always a name, never a number. Ready to drive your career forward?

Click “Apply Now” and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity

JCT600 Ltd are committed to building a team that reflects the communities we serve. As members of the Automotive 30% Club and a Disability Confident employer, we’re proud to create a workplace where everyone can be their trues selves and feel supported every day.