Head of Food & Beverage

Haven; Filey; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts Haven Holidays

Free facility access

Job summary

Haven is seeking a Head of Department for Food & Beverage to lead a multi-venue dining experience, oversee restaurants, bars, and brand takeaways, and drive performance and guest satisfaction. You will set direction, mentor managers, manage budgets, and ensure safety and compliance while delivering memorable experiences.

You will lead with a strong focus on guest satisfaction, develop strategic plans, and collaborate with stakeholders to optimize operations and profitability across Haven’s park

Qualifications

• Senior-level expertise in food & beverage operations.
• Experience leading multi-venue F&B teams.
• Proven ability to develop strategy, drive results and manage costs.
• Strong communication and interpersonal skills.
• Knowledge of industry regulations and best practices.

Responsibilities

• Provide strategic leadership to the Food & Beverage team.

Skills

Leadership

Strategic planning

Budget management

People development

Communication

Guest experience

Stakeholder engagement

Regulatory compliance

Job description

Position: Head of Department– Head of Food & Beverage

Type: Full-Time / Permanent

Bonus: Up to 25% Annual Bonus

Join our One Great Team here at Haven as a Head Food & Beverage leading the multi venue Dining Experience: driving innovation and excellence to ensure that every Guest & Owner on our park has a great time with memories that last a lifetime.

As Head of Food & Beverage you'll be at the helm of a substantial Food & Beverage team, across restaurants, bars, well known Brand takeaway’s & large entertainment show bars. Leading with clear direction and plenty of motivation. You'll inspire and motivate your team to hit their goals and keep up high standards. You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

Leadership: Provide strategic leadership to the Food & Beverage team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed Team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.

Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.

Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.

Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.

Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the service, as well as food and drink offerings.

Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.

Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.

Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Requirements

• Prior senior-level expertise and high-level knowledge in food & beverage operations
• Multi venue experience an advantage
• Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• Proven expertise in developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• Highly effective at organising tasks with a focus on meticulous detail.
• Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.