Bar Manager

Haven; Berwick-upon-Tweed; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% off dining at on-park venues

20% discounts on Haven Holidays and in

Free access to Haven facilities

Job summary

Haven is seeking a Bar Manager to lead and inspire our bars and entertainment venues. You’ll manage a dynamic team, drive guest satisfaction, and ensure high standards through hands-on coaching, budgeting, and resource management.

In this role you will uphold safety and policy compliance while delivering unforgettable experiences for guests. The position is full-time and requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Proven experience in Bar Manager, Venue Manager, or similar leadership role in hospitality.
• Strong leadership, communication, and guest service skills.
• Experience with budgeting, financial management, and health and safety compliance.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and meet targets.
• Ensure top-tier guest satisfaction by addressing concerns and fostering a welcoming atmosphere.
• Monitor performance, provide regular feedback and coaching, and conduct reviews.
• Oversee staff scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and company policies.
• Quickly resolve operational issues to maintain smooth day-to-day running.
• Support training and development through ongoing mentoring and growth opportunities.

Skills

Team Leadership

Guest Experience

Performance Management

Budgeting & Finance

Health & Safety

Problem Solving

Training & Development

Communication

Multitasking

Job description

Position: Bar Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Bring your leadership skills as a Bar Manager to craft unforgettable experiences for our guests across our bars and entertainment venues. In this role, you’ll be at the heart of an energetic Bars team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Bar Manager, Venue Manager, or a similar leadership position in hospitality.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting, financial management and Cellar Management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!