Front-of-House Leader — Assistant General Manager

Boxhall City; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health cash plan (SimplyHealth)

Wellbeing champions in all venues

Discretionary annual bonus scheme

Wagestream access to earned wages

Cycle to Work scheme

TIPs paid to teams

50% off drinks

25 days + bank holidays (rises to 30)

Holiday purchase scheme

Enhanced maternity/paternity/adoption/

Job summary

BOXPARK Liverpool is seeking an inspiring and hands-on Assistant General Manager to lead our front of house teams and help deliver an exceptional guest experience across our food hall, bars and events.

Reporting to the General Manager, you will drive service standards, develop your team, and ensure every service runs seamlessly in a vibrant, bustling venue that thrives on guest satisfaction and teamwork.

Qualifications

• Experience leading front of house teams in a fast-paced hospitality venue.
• Strong focus on delivering exceptional guest experiences and service standards.
• Ability to balance people, performance and operational standards.

Responsibilities

• Lead front of house teams across food hall, bars and events.
• Ensure service standards are consistently high and guest satisfaction is maximised.
• Monitor staff performance, provide coaching and run regular training.
• Coordinate opening/closing procedures and ensure the venue runs smoothly.
• Escalate issues to General Manager and Head Office when needed.
• Assist in budgeting and cost control while maintaining service quality.
• Ensure health, safety and fire procedures are followed.

Skills

Guest Experience

Team Leadership

Front of House

Operational Management

Customer Service

Job description

BOXPARK Liverpool is seeking an inspiring and hands-on Assistant General Manager to lead our front of house teams and help deliver an exceptional guest experience across our food hall, bars and events.

Reporting to the General Manager, you will drive service standards, develop your team, and ensure every service runs seamlessly in a vibrant, bustling venue that thrives on guest satisfaction and teamwork.