Assistant General Manager (LONDON)

Harri; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health cash plan (SimplyHealth)

Wellbeing champions in all venues

Discretionary annual bonus scheme

Wagestream access to earned wages

Cycle to Work scheme

TIPs paid to teams

50% off drinks

25 days + bank holidays (rises to 30)

Holiday purchase scheme

Enhanced maternity/paternity/adoption/

Job summary

BOXPARK Liverpool is seeking an inspiring and hands-on Assistant General Manager to lead our front of house teams and help deliver an exceptional guest experience across our food hall, bars and events.

Reporting to the General Manager, you will drive service standards, develop your team, and ensure every service runs seamlessly in a vibrant, bustling venue that thrives on guest satisfaction and teamwork.

Qualifications

• Experience leading front of house teams in a fast-paced hospitality venue.
• Strong focus on delivering exceptional guest experiences and service standards.
• Ability to balance people, performance and operational standards.

Responsibilities

• Lead front of house teams across food hall, bars and events.
• Ensure service standards are consistently high and guest satisfaction is maximised.
• Monitor staff performance, provide coaching and run regular training.
• Coordinate opening/closing procedures and ensure the venue runs smoothly.
• Escalate issues to General Manager and Head Office when needed.
• Assist in budgeting and cost control while maintaining service quality.
• Ensure health, safety and fire procedures are followed.

Skills

Guest Experience

Team Leadership

Front of House

Operational Management

Customer Service

Job description

The Company:

For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof.Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? No where!

In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden.

We are growing quickly with new sites planned for Bristol and London, so we are delighted to expand our team. Join the thrilling ride at BOXPARK…if you’re ready for a challenge!

The role:

We’re looking for an inspiring and hands‑on Assistant General Manager to lead our front of house teamsand play a key role in delivering an exceptional guest experience.You’ll be at the heart of our operation—leading from the front across our food hall, bars and events, driving excellent service standards, developing and motivating your team, and ensuring every service runs seamlessly. Working closely with the GeneralManageryou’ll balance people, performance, bookings and operational standards to create a vibrant, efficient and welcoming venue where both guests and teams thrive. If you’re a confident hospitality leader who thrives in a fast‑paced environment, takes pride in outstanding service and knows how to bring people together to deliver memorable experiences,we’d love to hear from you.

Reporting to the General Manager you will be responsible for:

• Ensure Excellent Customer Service– Makesure all guests that walk through our doors receivefriendly, efficient, andprofessional service.


• Manage Bar,Restaurantand Events Operations– Coordinate the smooth running of the front of house operation ensuring all bars, door and floor teams are working harmoniously


• Handle Customer Complaints– Resolve guest concerns professionallyand take appropriateaction to maintaincustomer satisfaction.


• Monitor Staff Performance– Observe staff, provide feedback, training and development to ensure teamfollow venue standards at the highest level


• Manage all aspects of the guest service within the premises in order to anticipate and exceed guest expectations


• Develop product knowledge to ensure accurate delivery of service, product and hospitality.


• Resolution of guest complaints within the premises, going the extra mile to ensure repeat business and satisfaction of all parties.


• Ensure all Health and Safety & Fire procedures are implemented according to legal standards.


• Take ownership of venue audits, perform regular inspections of the site and delegate responsibility complete tasks and maintain standards.


• Escalate or communicate to Head Office and the venue General Manager all issues deemed fit or which cannot be resolved locally, or, which will have high guest/financial impact.


• Budgeting and Cost Control. Assisting in creating budgets, monitoring expenditures, and implementing cost‑saving measures while maintaining service quality.


• Manage all incidents in line with company procedures.


• Ensure all employees are adequately trained in all procedures.


• Anticipate potential problems/situations and act accordingly to create solutions.


• Manage security team and feed issues back to them to improve.


• Complete Opening and Closing Procedures–Ensure the restaurantis properly prepared before service and secured, cleaned, and organisedafter service.

Applicants must be flexible and only applicants that can commit to hours that include, daytime, evening and weekend should apply.

Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.

Wellbeing

• Health cash plan in the form ofSimplyHealthwhich provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.


• Wellbeing championsin all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.

Financial -

• Discretionary annualbonusscheme



• Wagestream- Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday.



• Access to ourCycle to Work schemeto buy a tax‑free bicycle, equipment, or both.


• TIPs -All guest tips go straight to our teams.


• 50% off drinks

‘You’ Time -

• We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days.


• Not enough holidays….we hear you! We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year


• Enhanced maternity, paternity, adoption and shared parental leave


• Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you

Career Progression

• Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager.

BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.