Assistant General Manager – Front of House Lead, Liverpool

Boxpark; Greater London; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Health cash plan

Wellbeing champions

Discretionary bonus

Wagestream

Cycle to Work

Tips to staff

Drinks discount

Job summary

BOXPARK is seeking an inspiring Assistant General Manager for Boxhall Liverpool Street to lead front-of-house teams and deliver exceptional guest experiences across our food hall, bars and events.

You will report to the General Manager, drive service standards, manage bookings, budgets and performance, and create a vibrant, welcoming venue where guests and teams thrive in a fast-paced setting.

Responsibilities

• Ensure Excellent Customer Service– Makesure all guests that walk through our doors receivefriendly, efficient, andprofessional service.
• Manage Bar,Restaurantand Events Operations– Coordinate the smooth running of the front of house operation ensuring all bars, door and floor teams are working harmoniously
• Handle Customer Complaints– Resolve guest concerns professionallyand take appropriateaction to maintaincustomer satisfaction.
• Monitor Staff Performance– Observe staff, provide feedback, training and development to ensure teamfollow venue standards at the highest level
• Manage all aspects of the guest service within the premises in order to anticipate and exceed guest expectations
• Develop product knowledge to ensure accurate delivery of service, product and hospitality.
• Resolution of guest complaints within the premises, going the extra mile to ensure repeat business and satisfaction of all parties.
• Ensure all Health and Safety & Fire procedures are implemented according to legal standards.
• Take ownership of venue audits, perform regular inspections of the site and delegate responsibility complete tasks and maintain standards.
• Escalate or communicate to Head Office and the venue General Manager all issues deemed fit or which cannot be resolved locally, or, which will have high guest/financial impact.
• Budgeting and Cost Control. Assisting in creating budgets, monitoring expenditures, and implementing cost‑saving measures while maintaining service quality.
• Manage all incidents in line with company procedures.
• Ensure all employees are adequately trained in all procedures.
• Anticipate potential problems/situations and act accordingly to create solutions.
• Manage security team and feed issues back to them to improve.
• Complete Opening and Closing Procedures– Ensure the restaurantis properly prepared before service and secured, cleaned, and organisedafter service.

Job description

BOXPARK is seeking an inspiring Assistant General Manager for Boxhall Liverpool Street to lead front-of-house teams and deliver exceptional guest experiences across our food hall, bars and events.

You will report to the General Manager, drive service standards, manage bookings, budgets and performance, and create a vibrant, welcoming venue where guests and teams thrive in a fast-paced setting.