Front‑of‑House Lead & Shift Support | Fast-Paced Club

GOALS; Bilston; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Birthday Holiday

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

40% Staff Discount on F&B

50% Discount on Goals KPs

Free individual pitch hire

Annual events

Uniform

Stream

Discount Club

Job summary

GOALS is looking for a Shift Supervisor in Bilston to support the Day-to-Day operations while primarily performing Team Member duties. The role involves stepping into leadership on an ad-hoc basis to maintain service, safety and standards.

The position is not a full-time supervisory role; duties arise when required. You will work in a fast-paced, customer-focused environment with opportunities for progression within the company.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to work under pressure in a fast-paced environment.
• Good organisational and administration skills are required.
• Computer literate, including basic Word and Excel.
• Experience of cash handling and customer transactions.
• Ability to lead by example when acting in a senior capacity.

Responsibilities

• Providing a professional and welcoming front-of-house service.
• Managing bookings, enquiries, and payments accurately.
• Handling face-to-face and telephone sales.
• Operating tills and booking systems confidently.
• Working efficiently in a busy bar environment.
• Delivering high standards of service, cleanliness, and presentation.
• Building rapport with customers to encourage repeat visits and increased spend.
• Handling cash and card transactions responsibly.
• Supporting promotions and Club initiatives.

Skills

Strong customer service

Communication skills

Work under pressure

Organisational skills

Administrative skills

Computer literacy (Word/Excel)

Cash handling

Leadership by example

Tools

Word

Excel

Job description

GOALS is looking for a Shift Supervisor in Bilston to support the Day-to-Day operations while primarily performing Team Member duties. The role involves stepping into leadership on an ad-hoc basis to maintain service, safety and standards.

The position is not a full-time supervisory role; duties arise when required. You will work in a fast-paced, customer-focused environment with opportunities for progression within the company.