Front-of-House Lead & Shift Supervisor (Bar & Booking)

Goals; Willenhall; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Birthday Holiday

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

40% Staff Discount on F&B

50% Discount on Goals KPs

Free pitch hire (max twice per week)

Annual events

Uniform

Stream

Discount Club

Résumé du poste

Goals, the premier five-a-side football centre operator in the UK, seeks a Shift Supervisor who will primarily perform Team Member duties and step in as needed for management cover.

You will support daily reception and bar operations, handle bookings and payments, and contribute to a fast-paced, customer‑driven environment. The role requires 18+ and involves evenings/weekends as part of the service rotation.

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Strong organisational and administration skills.
• Computer literate, including basic Word and Excel.
• Experience of cash handling and customer transactions.
• Ability to lead by example when acting in a senior capacity.

Responsabilités

• Provide front‑of‑house service and greeting.
• Manage bookings, enquiries and payments accurately.
• Handle face-to-face and telephone sales.
• Operate tills and booking systems confidently.
• Maintain high standards in a busy bar environment.
• Deliver service with cleanliness and presentation.
• Support promotions and Club initiatives.
• Act as senior on duty in absence of a Manager.
• Ensure service, safety and operational standards.
• Supervise and support Team Members on shift.
• Carry out opening and closing procedures.
• Complete basic administrative and cash-handling tasks.

Connaissances

Customer service

Communication

Calm under pressure

Organisational skills

Cash handling

Leadership

Booking systems

Till operation

Team supervision

Outils

Word

Excel

Booking systems

Tills

Description du poste

Goals, the premier five-a-side football centre operator in the UK, seeks a Shift Supervisor who will primarily perform Team Member duties and step in as needed for management cover.

You will support daily reception and bar operations, handle bookings and payments, and contribute to a fast-paced, customer‑driven environment. The role requires 18+ and involves evenings/weekends as part of the service rotation.