Customer Service & Shift Lead — Football Centre

Goals Soccer Centres PLC; Colham Green; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

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Job summary

Goals Soccer Centres PLC in the UK is seeking a Shift Supervisor to support Club operations and act as a senior on duty when needed. The role combines Team Member duties with occasional supervisory responsibilities in a fast-paced, fun football environment.

You will deliver excellent customer service, handle bookings and payments, manage cash, and support promotions while working evenings and weekends. 18+ eligibility is required under licensing rules.

Qualifications

• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Good organisational and administration skills.
• Computer literate, including basic Word and Excel.
• Experience of cash handling and customer transactions.
• Ability to lead by example when acting in a senior capacity.

Responsibilities

• Deliver a high standard of customer service across the Club, including front-of-house and bar duties.
• Manage bookings, enquiries, and payments accurately; handle face-to-face and telephone sales.
• Operate tills and booking systems; maintain high standards of service, cleanliness and presentation.
• Work shifts including evenings and weekends; 18+ eligibility for licensing restrictions.
• Act as senior on duty when required, ensuring service, safety and standards are maintained.
• Supervise and support Team Members on shift; address escalated issues; assist opening/closing procedures.

Skills

Customer service

Communication

Work under pressure

Organisational skills

Word

Excel

Cash handling

Leadership

Tools

Word

Excel

Job description

Goals Soccer Centres PLC in the UK is seeking a Shift Supervisor to support Club operations and act as a senior on duty when needed. The role combines Team Member duties with occasional supervisory responsibilities in a fast-paced, fun football environment.

You will deliver excellent customer service, handle bookings and payments, manage cash, and support promotions while working evenings and weekends. 18+ eligibility is required under licensing rules.