Front of House Lead – Customer Experience

Booker Group; Liverpool; Hybrid; GBP 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

Colleague discounts

Pension plan

Health & wellbeing support

Zusammenfassung

Booker Group is seeking a Customer Service Assistant at our Kirby Liverpool store. You will support the Customer Service Supervisor, assist with reception duties, pay point settlements, and fast, friendly checkout service. You’ll work closely with store teams to ensure smooth customer experiences and accuracy in customer accounts.

The role emphasizes front-line leadership, workload prioritisation, and high energy to maintain service quality and customer satisfaction at all times.

Qualifikationen

• Must show strong customer service focus with a confident, friendly manner.
• Excellent communication skills across colleagues and customers.
• Good eye for detail and accurate administrative work.

Aufgaben

• Assist Customer Service Supervisor to deliver fast, efficient service.
• Maintain accurate due diligence on customer accounts and records.
• Provide front-line support at reception and checkouts as needed.
• Step in to lead the customer service operation in the supervisor's absence.

Kenntnisse

Customer service

Communication

Attention to detail

Workload management

Jobbeschreibung

Booker Group is seeking a Customer Service Assistant at our Kirby Liverpool store. You will support the Customer Service Supervisor, assist with reception duties, pay point settlements, and fast, friendly checkout service. You’ll work closely with store teams to ensure smooth customer experiences and accuracy in customer accounts.

The role emphasizes front-line leadership, workload prioritisation, and high energy to maintain service quality and customer satisfaction at all times.