Front-of-House Host & Community Advocate

Cushman & Wakefield; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Cushman & Wakefield is seeking a Welcome Host for The Isaacs Building in Sheffield. You will be the face of the building, delivering a warm, hospitality-led front-of-house experience for occupiers, visitors and guests.

Working closely with the Building Management team, you will provide proactive support, respond to enquiries, and help foster a welcoming workplace with professionalism, care, and exceptional customer service in a busy office environment.

Qualifications

• Experience in premium front-of-house, hospitality, or customer service.
• Strong written and verbal English communication skills.
• Warm, confident, and professional communication style.

Responsibilities

• Deliver a warm, professional front-of-house experience for occupiers, visitors and guests.
• Provide proactive, personalised support and anticipate needs.
• Act as a key contact for occupiers and respond to enquiries promptly.
• Build relationships to enhance customer satisfaction and engagement.
• Gather feedback and actions to continuously improve the workplace experience.
• Coordinate daily reception and front-of-house activities with building management and facilities teams.

Skills

Front-of-house experience

Hospitality mindset

Customer service orientation

Communication skills

Job description

Cushman & Wakefield is seeking a Welcome Host for The Isaacs Building in Sheffield. You will be the face of the building, delivering a warm, hospitality-led front-of-house experience for occupiers, visitors and guests.

Working closely with the Building Management team, you will provide proactive support, respond to enquiries, and help foster a welcoming workplace with professionalism, care, and exceptional customer service in a busy office environment.