Welcome Host

Cushman & Wakefield; City Of London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Cushman & Wakefield is hiring a Welcome Host at 24 Lombard Street, London. You will greet occupiers and guests, provide personalised support, and act as a primary contact for inquiries to ensure a premium experience.

Join a frontline team focused on hospitality-led customer service, relationship building, and event support within a professional office environment. Strong English communication and organisational skills are essential for success.

Qualifications

• Experience in front of house, hospitality or customer experience.
• Strong customer service skills and a genuine passion for helping people.
• Ability to build relationships with stakeholders across teams.
• Excellent organisational skills and multi-tasking ability.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a warm, professional welcome for occupiers, visitors and guests.
• Provide proactive, personalised support and anticipate needs.
• Serve as first contact for enquiries, resolving issues or escalating as needed.
• Collaborate with facilities teams to ensure seamless service delivery.
• Support events, activations and community initiatives.
• Maintain knowledge of building amenities and local services.
• Coordinate front of house activities and handovers.
• Complete administrative tasks and logs accurately.

Skills

Front of house

Hospitality

Customer service

Customer experience

Organization

Verbal and written communication

Tools

Microsoft Office

Job description

Job TitleWelcome HostJob Description SummaryJob DescriptionWelcome HostLocation: 24 Lombard Street, LondonHours: Monday – Friday - 07.00- 18.00.Cushman & Wakefield is seeking an enthusiastic and service-driven Welcome Host to join our Front of House team at 24 Lombard Street. This is an exciting opportunity for someone with a passion for hospitality, customer experience and community engagement to play a key role in creating a welcoming and vibrant workplace environment.As the first point of contact for occupiers, visitors and guests, you will deliver a premium hospitality-led experience while helping to foster a connected and engaging building community. This role combines exceptional front of house service, relationship building, event support and operational excellence, ensuring every interaction leaves a positive and lasting impression.Key ResponsibilitiesDeliver a warm, professional and welcoming experience for all occupiers, visitors and guests.Provide proactive, personalised support and anticipate customer needs to ensure an exceptional customer journey.Act as a key point of contact for occupier enquiries, resolving issues promptly and escalating where necessary.Collaborate with building management, facilities teams and service partners to ensure seamless service delivery.Support the promotion and delivery of occupier events, activations and community initiatives.Maintain excellent knowledge of building amenities, occupiers and local services to enhance the customer experience.Coordinate daily front of house activities, ensuring effective communication and smooth operational handovers.Complete administrative tasks, reporting requirements, logs and checklists accurately and efficiently.Gather occupier feedback and contribute ideas to continuously improve the building experience.Knowledge & ExperienceEssentialExperience in a front of house, hospitality, customer service or customer experience environment.Strong customer service skills and a genuine passion for helping people.Experience engaging with customers, guests or stakeholders in a professional setting.Ability to build strong working relationships with a variety of stakeholders.Excellent organisational skills with the ability to manage multiple priorities.Strong verbal and written communication skills.DesirableExperience within a commercial office, workplace or property environment.Experience supporting events, occupier engagement programmes or community initiatives.Familiarity with customer engagement or workplace experience platforms.Experience working within a premium hospitality-led environment.Education & QualificationsStrong command of spoken and written English.Excellent administration and organisational skills.Proficiency in Microsoft Office and standard workplace technology systems.Professional, approachable and confident communication style.Ability to work both independently and collaboratively within a team environment.A proactive, solutions-focused mindset with strong attention to detail.If you are passionate about delivering exceptional customer experiences and thrive in a people-focused environment, we'd love to hear from you. Join Cushman & Wakefield and help create a workplace experience that is welcoming, engaging and memorable for every occupier and visitor who walks through our doors. Apply now to take the next step in your hospitality and customer experience career.Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.INCO: “Cushman & Wakefield”