Building Host & Tenant Experience Lead

Catch 22; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Catch 22 are recruiting for a Building Host at our Manchester site, offering a welcoming front-of-house role in a modern office environment. You will be the face of the building, greeting visitors and tenants and supporting day-to-day operations.

Responsibilities include reception duties, answering calls, coordinating tenant communications, and liaising with security and maintenance teams. A friendly, proactive communicator with strong organisational skills will thrive here.

Qualifications

• Experience in reception, front of house, hospitality, retail or customer service.
• Professional, personable communicator with initiative.
• Strong organisational skills and attention to detail.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Meet and greet visitors and tenants, providing a professional first impression.
• Manage reception duties including answering and transferring calls.
• Build positive relationships with tenants and deliver outstanding customer service.
• Carry out daily building and reception area checks, maintaining high presentation standards.
• Liaise with cleaning, maintenance and security teams.
• Assist with visitor management and tenant communications.
• Support the Building Manager with administration, filing and general office duties.
• Maintain tenant contact records and assist with building compliance activities, including fire tests and planned evacuations.
• Take ownership of the reception and lobby areas, ensuring they remain welcoming and well-presented at all times.

Skills

Reception experience

Front of house

Customer service

Outlook

Word

Excel

Independent working

Organisational skills

Tools

Outlook

Word

Excel

Job description

Catch 22 are recruiting for a Building Host at our Manchester site, offering a welcoming front-of-house role in a modern office environment. You will be the face of the building, greeting visitors and tenants and supporting day-to-day operations.

Responsibilities include reception duties, answering calls, coordinating tenant communications, and liaising with security and maintenance teams. A friendly, proactive communicator with strong organisational skills will thrive here.