Front of House Hero - Free Meal on Shift

WSH Group; Woking; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 holidays incl. BH

Birthday off

Volunteer days

Grandparent leave

Maternity leave (24 weeks)

Pension and life insurance

Free meal on shift

Training and development

Apprenticeships

Perkbox discounts

Wellbeing hub

Cycle to work

Employee assistance

Job summary

BaxterStorey is seeking a friendly Front of House General Assistant to join our Pirbright site in the United Kingdom. You will be the first point of contact for guests, supporting smooth front-of-house operations and delivering exceptional service.

The role is full-time (37.5 hours/week) with a salary of £12.71 per hour, Monday to Friday. Benefits include holiday entitlement, training opportunities, and staff discounts as part of our team-focused hospitality family.

Qualifications

• Excellent customer service and professional demeanor.
• Strong verbal and written communication.
• Organizational and time management skills.
• Ability to multitask and prioritize.
• Proficiency with Microsoft Office and computer systems.
• Experience with scheduling/reservation software preferred.
• Front-of-house/reception or customer service experience preferred.
• Attention to detail and accuracy in administrative tasks.
• Ability to work collaboratively in a team.
• Flexible to changing priorities and schedules.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Run reception desk: phones, emails, inquiries.
• Schedule appointments and reservations using software.
• Provide accurate information about services.
• Assist with check-in/check-out procedures.
• Maintain a clean and welcoming front-of-house.
• Support team with admin tasks and general assistance.
• Handle guest requests with professionalism and empathy.
• Perform data entry and keep records updated.
• Ensure health, safety, and security protocols.
• Multitask effectively during busy periods.

Skills

Customer service

Communication

Organizational skills

Multitasking

Teamwork

Attention to detail

Professionalism

Flexibility

Tools

Microsoft Office

Scheduling software

Job description

BaxterStorey is seeking a friendly Front of House General Assistant to join our Pirbright site in the United Kingdom. You will be the first point of contact for guests, supporting smooth front-of-house operations and delivering exceptional service.

The role is full-time (37.5 hours/week) with a salary of £12.71 per hour, Monday to Friday. Benefits include holiday entitlement, training opportunities, and staff discounts as part of our team-focused hospitality family.