Front of House Pro: Guest Experience & Team Support

BaxterStorey; Pirbright; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Maternity leave 24 weeks

Secondary carer leave

Wedding/commitment day leave

Free meal on shift

Perkbox discounts

Wellbeing hub

Cycle to work

Apprenticeships opportunities

Training and development

Pension and life insurance

Job summary

BaxterStorey in Pirbright, United Kingdom, is hiring a Front of House General Assistant (Full Time, 37.5 hours per week). You will be the first point of contact for guests, delivering friendly, professional service and supporting smooth front-of-house operations.

The role offers a Monday–Friday schedule, paid at £12.71 per hour with a strong focus on teamwork, hospitality excellence, and opportunities for training and development within a supportive environment.

Qualifications

• Excellent customer service and professional demeanor.
• Strong written and verbal communication skills.
• Proven organisational and time management abilities.
• Ability to multitask and prioritise effectively.
• Proficiency with computer systems and MS Office.

Responsibilities

• Greet and welcome guests with a professional demeanour.
• Manage reception desk operations including calls and emails.
• Schedule appointments and reservations using scheduling software.
• Provide information about services and facilities.
• Assist with check-in/check-out procedures and documentation.
• Maintain a clean, welcoming front-of-house environment.
• Support team with administrative tasks as needed.
• Handle guest requests with empathy and professionalism.
• Perform data entry and maintain records.

Skills

Customer service

Communication

Organisational skills

Multitasking

MS Office

Scheduling software

Reception experience

Tools

Scheduling software

Job description

BaxterStorey in Pirbright, United Kingdom, is hiring a Front of House General Assistant (Full Time, 37.5 hours per week). You will be the first point of contact for guests, delivering friendly, professional service and supporting smooth front-of-house operations.

The role offers a Monday–Friday schedule, paid at £12.71 per hour with a strong focus on teamwork, hospitality excellence, and opportunities for training and development within a supportive environment.