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Baxterstorey; Pirbright; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance (27–28 days incl BH)

Birthday off

Pension & life insurance

Free meal on shift

Perkbox discounts

Job summary

Baxterstorey is hiring a Front of House General Assistant in Pirbright, United Kingdom. The role is full-time, 37.5 hours per week from Monday to Friday, with a 30-minute unpaid lunch.

The successful candidate will greet guests, manage the reception, coordinate reservations, and support daily front-of-house operations while ensuring excellent customer service and a welcoming environment.

Qualifications

• Friendly and professional customer service skills.
• Strong verbal and written communication abilities.
• Good organizational and time management skills.
• Able to multitask and prioritize effectively.
• Comfort with computer systems and MS Office.
• Experience with scheduling software is a plus.
• Previous front-of-house or reception experience is desirable.
• Attention to detail and team collaboration.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Manage reception desk operations and direct inquiries.
• Schedule appointments, meetings, and reservations.
• Provide information about services and facilities.
• Assist with check-in/check-out procedures and records.
• Maintain a clean, welcoming front-of-house area.
• Support team with administrative tasks as needed.
• Handle guest requests with empathy and professionalism.
• Data entry and database maintenance.
• Ensure health, safety, and security compliance.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Scheduling software

Reception experience

Tools

Microsoft Office

Job description

Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate

General Catering Assistant - Full Time 37.5hrs

Monday to Friday - 7.5hrs plus 30mins unpaid lunch break

Pirbright

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meal on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkboxapp; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxterstorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a

General Assistantwho strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a

General Assistantwho thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.

• Greet and welcome guests and clients with a warm, professional demeanor
• Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
• Schedule and coordinate appointments, meetings, and reservations using scheduling software
• Provide accurate information about services, facilities, and organizational offerings
• Assist with check-in and check-out procedures, ensuring all necessary documentation is completed
• Maintain a clean, organized, and welcoming front-of-house environment
• Support team members with administrative tasks and general assistance as needed
• Handle guest requests and concerns with professionalism and empathy
• Perform data entry and maintain accurate records and databases
• Ensure compliance with health, safety, and security protocols
• Multitask effectively while maintaining attention to detail during busy periods

Qualifications

• Excellent customer service skills with a friendly and professional approach
• Strong verbal and written communication abilities
• Proven organizational and time management skills
• Ability to multitask and prioritize responsibilities effectively
• Proficiency with computer systems and Microsoft Office applications
• Experience with scheduling software or reservation systems (preferred)
• Previous experience in a front-of-house, reception, or customer service role (preferred)
• Attention to detail and accuracy in administrative tasks
• Ability to work collaboratively within a team environment
• Professional appearance and demeanor
• Flexibility to adapt to changing priorities and work schedules

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member

to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Baxterstorey Salary: £12.71 to £12.71 an hour Hours: Full-time Location: Pirbright Job type: Permanent Posting date: 24 Aug 2026 Closing date: 23 Sept 2026