Front of House General Assistant — Guest Experience

Baxterstorey; Pirbright; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance (27–28 days incl BH)

Birthday off

Pension & life insurance

Free meal on shift

Perkbox discounts

Job summary

Baxterstorey is hiring a Front of House General Assistant in Pirbright, United Kingdom. The role is full-time, 37.5 hours per week from Monday to Friday, with a 30-minute unpaid lunch.

The successful candidate will greet guests, manage the reception, coordinate reservations, and support daily front-of-house operations while ensuring excellent customer service and a welcoming environment.

Qualifications

• Friendly and professional customer service skills.
• Strong verbal and written communication abilities.
• Good organizational and time management skills.
• Able to multitask and prioritize effectively.
• Comfort with computer systems and MS Office.
• Experience with scheduling software is a plus.
• Previous front-of-house or reception experience is desirable.
• Attention to detail and team collaboration.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Manage reception desk operations and direct inquiries.
• Schedule appointments, meetings, and reservations.
• Provide information about services and facilities.
• Assist with check-in/check-out procedures and records.
• Maintain a clean, welcoming front-of-house area.
• Support team with administrative tasks as needed.
• Handle guest requests with empathy and professionalism.
• Data entry and database maintenance.
• Ensure health, safety, and security compliance.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Scheduling software

Reception experience

Tools

Microsoft Office

Job description

Baxterstorey is hiring a Front of House General Assistant in Pirbright, United Kingdom. The role is full-time, 37.5 hours per week from Monday to Friday, with a 30-minute unpaid lunch.

The successful candidate will greet guests, manage the reception, coordinate reservations, and support daily front-of-house operations while ensuring excellent customer service and a welcoming environment.