Front of House Specialist — Guest Experience & Admin

WSH Group; Pirbright; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

28 days holiday incl bank holidays

Birthday off

Enhanced maternity leave 24 weeks

Pension and life insurance

Free meal on shift

Perkbox discounts

Cycle to work

Employee assistance program

Job summary

BaxterStorey is seeking a Front of House General Assistant in Pirbright to deliver friendly, efficient service as the first point of contact for guests. The role is full-time at 37.5 hours per week, Monday to Friday, with a £12.71 hourly rate and an unpaid lunch break.

You will manage the reception, answer inquiries, coordinate reservations, and ensure front-of-house operations run smoothly while upholding health and safety standards.

Qualifications

• Excellent customer service and professional demeanor.
• Strong verbal and written communication skills.
• Proven organizational and time management abilities.
• Ability to multitask and work collaboratively.

Responsibilities

• Greet and welcome guests and clients with a warm, professional demeanor.
• Manage reception desk operations, including calls, emails, and inquiries.
• Schedule and coordinate appointments, meetings, and reservations.
• Provide information about services, facilities, and offerings.
• Assist with check-in and check-out procedures and documentation.
• Maintain a clean, welcoming front-of-house environment.
• Support team with admin tasks and data entry as needed.
• Ensure health, safety, and security compliance.
• Multitask effectively during busy periods.

Skills

Customer service

Reception duties

Scheduling software

Data entry

Health & safety

Microsoft Office

Tools

Microsoft Office

Job description

BaxterStorey is seeking a Front of House General Assistant in Pirbright to deliver friendly, efficient service as the first point of contact for guests. The role is full-time at 37.5 hours per week, Monday to Friday, with a £12.71 hourly rate and an unpaid lunch break.

You will manage the reception, answer inquiries, coordinate reservations, and ensure front-of-house operations run smoothly while upholding health and safety standards.