Front of House Guest Experience Specialist

Greene King; United Kingdom; Remote; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Pension contribution

Career development opportunities

Employee discounts across brands (33%/

Refer a friend bonus (£1,500)

Wagestream access

Shop discounts (up to 30% at partners)

Mental health & wellbeing support

Job summary

Greene King is seeking a friendly Hotel Staff member to welcome guests and ensure a memorable stay. You’ll greet guests, manage check-in, and help guests choose the right drinks and services to enhance their visit.

You’ll join a supportive team, learn on the job, and develop your service skills in a busy pub-hotel environment across our Chef & Brewer locations. A positive attitude and clear English are essential to success.

Qualifications

• Experience in hospitality is not required, but a friendly, guest-focused attitude is essential.
• You should show reliable and consistent service in a busy environment.
• Clear spoken and written English is required to perform the role safely and communicate with guests.

Responsibilities

• Provide guests with a memorable experience on every visit.
• Meet and greet guests and check them into their hotel room upon arrival.
• Answer telephone enquiries and handle guest complaints to ensure a positive stay.
• Keep the front of house safe, legal, and clean, addressing issues promptly.

Skills

Customer service

Attention to detail

English proficiency

Team player

Job description

Greene King is seeking a friendly Hotel Staff member to welcome guests and ensure a memorable stay. You’ll greet guests, manage check-in, and help guests choose the right drinks and services to enhance their visit.

You’ll join a supportive team, learn on the job, and develop your service skills in a busy pub-hotel environment across our Chef & Brewer locations. A positive attitude and clear English are essential to success.