Front of House & Guest Experience Host

ST James Facilities; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

ST James Facilities in London requires a Lunch and Breaks Cover Receptionist to provide Front of House cover across Chiswick Business Park. The role involves meeting and greeting visitors, handling calls and delivering a professional reception experience for occupiers and clients.

You will liaise with cleaners, facilities and the building management team, keeping procedures up to date and supporting monthly reporting. A proactive, punctual candidate with strong English skills is essential.

Qualifications

• Excellent customer service experience is essential.
• Strong command of English, written and spoken.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Excellent interpersonal skills and adaptability to different styles.
• Punctuality, proactive attitude and reliability.

Responsibilities

• Take ownership of the reception and related areas, liaising with cleaners, facilities and maintenance.
• Maintain up-to-date St James folder, procedures and phone directory; deliver monthly reports.
• First point of contact for guests, visitors, occupiers and clients; address queries.
• Meet and greet visitors and provide exceptional service at all times.
• Answer calls promptly, identify needs and transfer as appropriate.
• Build strong relationships with occupiers, building manager and service partners.
• Lead on events calendar and participate in client activities at the Park.
• Keep reception area clean, organised and well-presented at all times.
• Create and maintain daily/weekly/monthly reports and checklists; manage keys and H&S requirements.
• Adhere to St James policies and emergency procedures.
• Represent St James values and client standards.
• Perform any other duties to support clients, colleagues and St James.

Skills

Customer service

English fluency

Microsoft Office

Interpersonal skills

Punctuality and proactivity

Tools

Microsoft Office

PowerPoint

Excel

Job description

ST James Facilities in London requires a Lunch and Breaks Cover Receptionist to provide Front of House cover across Chiswick Business Park. The role involves meeting and greeting visitors, handling calls and delivering a professional reception experience for occupiers and clients.

You will liaise with cleaners, facilities and the building management team, keeping procedures up to date and supporting monthly reporting. A proactive, punctual candidate with strong English skills is essential.