Front of House Team Leader | Reception & Events

ST James Facilities; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

ST James Facilities is seeking a Team Leader to head the front of house reception at the client building, based permanently at the reception desk. You will own the reception environment and guide the FOH team, delivering exceptional service to guests and occupiers while coordinating with cleaners, security and facilities.

You will lead reporting, rota management, incident reporting and staff interviewing. The role requires a professional image, strong English communication, and a proactive,

Qualifications

• Previous experience in managing and leading a team.
• Excellent command of the English language, both verbal and written.
• Working knowledge of IT with experience of using Microsoft Office.
• Previous experience in a similar corporate environment.

Responsibilities

• Take full ownership of the reception and all associated duties.
• Ensure the Reception area is kept in impeccable order, liaising with cleaners, facilities and security.
• Collate and deliver accurate reports for client and senior management.
• Review standards and procedures and implement best practices for Front of House services.
• Manage and operate the reception rota and arrange cover as needed.
• Lead and develop the FOH team and conduct annual appraisals.
• Attend management meetings and take minutes where required.
• Interview potential team members for the building.
• Meet and greet guests and provide exceptional service.
• Assist guests and occupants with queries in a knowledgeable manner.
• Answer calls promptly and handle difficult calls with professionalism.
• Report accidents or incidents when appropriate.
• Assist with administrative tasks and facilities management duties.
• Support Building Manager with operational matters and stakeholder updates.
• Create, organise and lead events within budget.

Skills

Team leadership

Customer service

Interpersonal skills

Punctuality

Can-do attitude

Tools

Microsoft Office

Job description

ST James Facilities is seeking a Team Leader to head the front of house reception at the client building, based permanently at the reception desk. You will own the reception environment and guide the FOH team, delivering exceptional service to guests and occupiers while coordinating with cleaners, security and facilities.

You will lead reporting, rota management, incident reporting and staff interviewing. The role requires a professional image, strong English communication, and a proactive,