Front of House Team Lead

ST James Facilities; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

ST James Facilities in Greater London is seeking a Team Leader to be based at the reception desk, covering front of house across the Building/Estate and leading the FOH team. You will own the reception environment, manage rotas, deliver reports, liaise with cleaners, security and facilities, and ensure a consistently high standard of service and professionalism for all visitors and occupants.

This role requires excellent English communication, a corporate background, and a proactive approach to

Qualifications

• Experience in managing and leading a team.
• Strong customer service background.
• Experience in a corporate environment.
• Excellent command of English (written and spoken).
• Proficient IT skills including Microsoft Office.

Responsibilities

• Lead and develop the Front of House team.
• Manage the reception rota and cover arrangements.
• Liaise with cleaners, facilities, security and other departments.
• Produce and maintain reports for clients and senior management.
• Attend meetings and take minutes as required.
• Greet and assist guests and visitors to the building.

Skills

Team leadership

Customer service

Corporate environment

English proficiency

MS Office

Tools

Microsoft Office

Job description

ST James Facilities in Greater London is seeking a Team Leader to be based at the reception desk, covering front of house across the Building/Estate and leading the FOH team. You will own the reception environment, manage rotas, deliver reports, liaise with cleaners, security and facilities, and ensure a consistently high standard of service and professionalism for all visitors and occupants.

This role requires excellent English communication, a corporate background, and a proactive approach to