Front Desk & Guest Experience Specialist

ST James Facilities; City Of London; On-site; GBP 19,000 - 26,000; Full time

Job summary

ST James Facilities is seeking a Receptionist to be based at the front of house, representing the company and its clients with a high level of professionalism. You will greet guests, manage calls, handle deliveries and maintain a welcoming reception area while coordinating with cleaners, security, and other departments.

The role requires strong English communication, IT literacy with MS Office, and previous corporate-reception experience.

Qualifications

• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Good command of the English language.
• Working knowledge of IT with experience of using Microsoft Office.

Responsibilities

• Take full ownership of the reception desks and areas, coordinating with cleaners, facilities, security and other departments.
• Greet guests and visitors and provide exceptional service.
• Sign in guests according to security procedures and direct them to floors.
• Answer calls promptly and transfer as appropriate.
• Handle post and deliveries and maintain records as per procedures.
• Maintain the reception area clean and well-organised.
• Report accidents or incidents and stay aware of emergency procedures.
• Assist with events and pops ups.

Skills

Customer service experience

Corporate environment experience

English proficiency

Microsoft Office

Tools

Microsoft Office

Job description

ST James Facilities is seeking a Receptionist to be based at the front of house, representing the company and its clients with a high level of professionalism. You will greet guests, manage calls, handle deliveries and maintain a welcoming reception area while coordinating with cleaners, security, and other departments.

The role requires strong English communication, IT literacy with MS Office, and previous corporate-reception experience.