Facilities Assistant - 1 Year FTC

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

CBRE is seeking a Facilities Assistant in Greater London to support day-to-day operations and deliver high-quality customer experiences across reception, admin tasks, health & safety activities and ad hoc service requests.

You will log hazards, manage access control, assist with emergency preparedness, site audits, and ensure the appearance and functionality of our spaces, while building strong relationships with clients and suppliers.

Qualifications

• Experience in a Customer Service environment delivering guest services.
• Fluency in written and spoken English.
• Strong interpersonal, written, and verbal communication skills.
• High level IT literacy and ability to use office software.
• Understanding of health & safety practices.
• Proactive problem-solving and initiative with good prioritisation.
• Experience in front-of-house or reception roles.

Responsibilities

• Enhance safety culture by logging hazards and ensuring actions are closed out promptly.
• Maintain security standards, manage access control, and report concerns or incidents to safeguard spaces.
• Support emergency preparedness and conduct monthly compliance tasks and site audits.
• Manage a pristine reception area and ensure the appearance and functionality of our spaces.
• Provide high-class service and assist visitors with badgeing and inquiries.
• Cultivate relationships with clients, colleagues, and suppliers; contribute to team discussions and local improvements.
• Support new initiatives and CBRE processes; participate in the Performance Management cycle.

Skills

Customer service

English fluency

Interpersonal communication

IT literacy

Health & safety awareness

Proactive problem solving

Prioritisation

Initiative

Guest services experience

Job description

As Facilities Assistant you collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You are the face of our client, curating experiences to ensure every guest and customer's journey is seamless.

Supporting the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including reception services, office administration, health & safety activities and Ad hoc service requests. The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

What you'll do:

• You'll be instrumental in enhancing our safety culture, logging hazards, and ensuring actions are closed out promptly.
• Your vigilance will maintain security standards, manage access control, and report any concerns or incidents immediately to safeguard everyone in our spaces.
• You'll also support emergency preparedness and conduct monthly compliance tasks and site audits.
• From managing a pristine reception area that embodies professionalism and style, to ensuring all facilities issues are logged and resolved proactively, you'll own the appearance and functionality of our spaces.
• You'll provide a high-class service and customer experience, supporting visitors with badgeing and managing inquiries efficiently and pleasantly.
• You'll cultivate strong professional relationships with clients, colleagues, and suppliers, actively contributing to team discussions and collaborating to improve local operations and customer experience.
• You'll also support new initiatives and embrace innovation to enhance contract delivery.
• You'll engage in CBRE's Performance Management cycle, create your own development plan, and actively participate in our culture of recognition, aligning with CBRE's People procedures and our core training matrix.

What Success Looks Like:

• You demonstrate exceptional ownership and proactive behaviours, consistently delivering outstanding customer experiences built on flawless fundamentals. You actively engage in self-development, tirelessly seek service improvements, and always prioritise safety.
• You embrace change initiatives, collaborate closely with your team, and contribute valuable feedback to continually enhance the employee experience.

Who We're Looking For:

• Fluency in written and spoken English language.
• Strong interpersonal, written, and verbal communication skills.
• Displays proactive day-to-day problem-solving, with ownership and pride.
• Possesses a high level of IT literacy.
• Ability to prioritise, whilst engaging in self-development.
• A basic understanding of good health & safety practices, engages in Health & Safety culture.
• A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for service excellence and understanding customer needs.
• Experience within a Customer Service environment providing guest services to the highest standard.

Desirable:

• Proven background in high-end hospitality or corporate front-of-house, such as 5-star hotels, luxury retail, or "Big Tech" reception environments where the "Guest Journey" is the primary product.

Please note this role is a 1 year Fixed Term Contract.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process