Luxury Day Concierge — Front-of-House (Wembley)

Abbatt Group; Wembley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Abbatt Group is seeking a professional Day Concierge for a high-end residential development in Wembley Park, Wembley, West London. The role is frontline front-of-house, welcoming residents and visitors, handling parcels and building access, and supporting day-to-day operations.

The ideal candidate lives local to Wembley, has prior concierge/front-of-house experience, excellent customer service, and strong verbal and written communication.

Qualifications

• Experience in a residential concierge or front-of-house role.
• Excellent customer service skills.
• Professional, approachable manner.
• Confident verbal and written communication.

Responsibilities

• Act as main contact for residents, visitors and contractors.
• Provide information about development and surrounding area.
• Manage bookings and access to communal facilities.
• Receive, organise and distribute resident parcels.
• Manage deliveries and returns per site procedures.
• Manage resident keys with sign-in/out.
• Carry out site patrols and report issues.
• Investigate and report building faults and incidents.
• Record incidents and actions in systems.
• Handle first-level resident complaints to resolution.
• Maintain clear shift handovers.
• Coordinate with contractors on maintenance.
• Carry out other duties to support smooth operation.

Skills

Front-of-house experience

Customer service

Verbal communication

Written communication

Job description

Abbatt Group is seeking a professional Day Concierge for a high-end residential development in Wembley Park, Wembley, West London. The role is frontline front-of-house, welcoming residents and visitors, handling parcels and building access, and supporting day-to-day operations.

The ideal candidate lives local to Wembley, has prior concierge/front-of-house experience, excellent customer service, and strong verbal and written communication.