Front of House Concierge – Premium Club

The Club Company; East Grinstead; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health club access

Group exercise classes

Discounted golf facilities

Wedding Day off (conditions apply)

Job summary

The Club Company is recruiting a friendly and efficient receptionist to welcome members and guests, answer calls, manage registrations, and support front-of-house operations across our clubs. You will handle payments, schedule appointments, and assist with special services while maintaining a tidy, professional reception area.

We expect GCSE qualifications and value prior service-oriented experience. The role covers early starts and varied shifts across a 7-day operation, with a focus on

Qualifications

• GCSE qualification.
• Previous experience in a service-oriented position is desirable.

Responsibilities

• Welcome and assist members and guests in a friendly, professional manner.
• Answer incoming calls and direct them to the appropriate team members.
• Register new members and ensure membership cards are scanned when required.
• Schedule appointments for the administrative team and arrange services for members and guests.
• Handle payments and charges for services and address customer complaints following health and safety policies.
• Perform general front-of-house and office duties to support smooth operations.

Skills

Customer service

Friendly demeanor

Organised

Education

GCSE

Job description

The Club Company is recruiting a friendly and efficient receptionist to welcome members and guests, answer calls, manage registrations, and support front-of-house operations across our clubs. You will handle payments, schedule appointments, and assist with special services while maintaining a tidy, professional reception area.

We expect GCSE qualifications and value prior service-oriented experience. The role covers early starts and varied shifts across a 7-day operation, with a focus on