Club Receptionist & Member Services Specialist

Chartham Park Golf and Country Club; East Grinstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary health club access

Group exercise classes

Discounted golf facilities

Bonus holiday days for tenure

Wedding Day off

Birthday Day off

Volunteer Day (after 1 year)

Meal discounts 70% on duty

25% off meals off duty

25% off retail

Spa treatment discounts

Cycle to Work scheme

Free parking

Uniform provided

Job summary

The Club Company is seeking a friendly Receptionist to join our front-of-house team at one of our premium golf and country clubs. You will greet members and guests, manage telephone calls, sign-ins, and bookings, and support administrative tasks in a welcoming, professional environment.

Responsibilities include handling payments, addressing queries, and ensuring strict health and safety compliance. This role requires a customer-focused mindset and reliable, organised service throughout opening

Qualifications

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Responsibilities

• Greet members and guests, ensuring a welcoming and professional reception.
• Answer incoming calls and direct them to appropriate team members; take messages as needed.
• Assist with member registration and swipe/sign-in procedures.
• Schedule appointments for the administrative team and arrange special services for members and guests.
• Handle payments and charges for services and resolve customer enquiries.
• Address complaints and ensure health and safety policies are followed.
• Carry out general office duties to support front-of-house operations.

Education

GCSE qualification

Job description

The Club Company is seeking a friendly Receptionist to join our front-of-house team at one of our premium golf and country clubs. You will greet members and guests, manage telephone calls, sign-ins, and bookings, and support administrative tasks in a welcoming, professional environment.

Responsibilities include handling payments, addressing queries, and ensuring strict health and safety compliance. This role requires a customer-focused mindset and reliable, organised service throughout opening