Club Front Desk & Guest Experience Host

The Club Company; Oakham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free parking

Uniform provided (role dependent)

Employee Assistance Programme

Personal development programs

Cycle to Work scheme

Job summary

The Club Company is seeking a friendly Receptionist to welcome members and guests, answer calls, manage sign-ins, and support front-of-house operations at our UK golf and country clubs. You will handle member registration, schedule admin appointments, and assist with payments while ensuring a tidy, professional reception area.

Ideal candidates will have GCSE qualifications and experience in a service-oriented role, with reliability and a customer-focused approach in a busy club environment.

Qualifications

• GCSE qualification.
• Previous experience in a service-oriented position desirable.

Responsibilities

• Greet and assist members and guests in a professional manner.
• Answer incoming calls and direct them to the appropriate team members; take messages as needed.
• Assist with member registration and swipe membership cards.
• Schedule appointments for the administrative team and arrange special services as required.
• Handle payments and charges for services; address customer complaints.
• Ensure health and safety policies are followed; perform general front-of-house duties.

Job description

The Club Company is seeking a friendly Receptionist to welcome members and guests, answer calls, manage sign-ins, and support front-of-house operations at our UK golf and country clubs. You will handle member registration, schedule admin appointments, and assist with payments while ensuring a tidy, professional reception area.

Ideal candidates will have GCSE qualifications and experience in a service-oriented role, with reliability and a customer-focused approach in a busy club environment.