Front of House Assistants

Nottingham City Council; Nottingham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Great leave entitlement

Access to a generous pension scheme

Job summary

Nottingham City Council is hiring Casual Front of House Assistants to help run the building during shows and the day. You will be a visible, friendly face, greeting patrons, assisting visitors and supporting safety and service across events.

The role is onsite at Theatre Royal & Royal Concert Hall, with hours from 8.30am to midnight and weekend/evening availability. Pay is £13.28 per hour, plus pension and leave benefits, with flexible working arrangements depending on the assignment.

Qualifications

• Experience in customer-facing roles and front-of-house settings.
• Ability to remain calm and professional in busy environments.
• Excellent communication and time-management skills.

Responsibilities

• Assist customers and visitors throughout shifts.
• Open/lock the building and ensure security at close.
• Receive deliveries and move stock as required.
• Set up function suites and keep areas presentable.
• Work across variable hours including weekends and holidays.

Skills

Customer service

Communication

Time management

Attention to detail

Calm under pressure

Observational problem-solving

Self-motivated

Job description

Casual Front of House Assistants Front of House Assistants are key to ensuring the smooth running of the building, both during shows and during the day. They are among the public faces of the organisation and play a key part in ensuring our patrons are always placed at its heart. Our ideal candidates will be able to demonstrate an attention to detail, be confident, approachable and able to remain calm during pressurised situations. They will have a natural flair for observational problem-solving, be self-motivating, and have excellent communication and time management skills. Elements of the job can be quite physically demanding. Key duties include: helping and assisting customers, visiting companies and staff throughout the shift; opening the building to the public on time, making sure it is locked and secured at the end of each day; receiving deliveries and moving stock; ensuring the building is presentable and clean for visitors; setting up function suites.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career.

Contract and Working Hours

Contract Type: Casual

Working Hours: Variable - The building is open from 8.30am to midnight - Must be available for weekends, evenings & holiday times.

Worker Type: Onsite Worker

Salary & Location

Salary: £13.28 ph

Location: Theatre Royal & Royal Concert Hall, Theatre Square, Nottingham, NG1 5ND

Benefits

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more… Working for Nottingham City Council has great benefits.

• Competitive pay
• Great leave entitlement
• Access to a generous pension scheme

We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

Diversity, Equity & Inclusion

You can read more about the different benefits offered to colleagues working for Nottingham City Council .

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve.

We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities.

We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application.

We are committed to making reasonable adjustments throughout the recruitment process.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled.

These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.