Operational Resource Planner NCCHS

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Smart Working

Job summary

Nottingham City Council Housing Services is seeking a highly organised Operational Resource Planner to coordinate and schedule work for trades colleagues and contractors.

You will manage daily schedules, respond to urgent repairs, monitor performance, and maintain records while providing admin support and contributing to team projects. This hybrid role is based at Harvey Road with travel to other sites across Nottingham.

Qualifications

• Proven experience coordinating appointments for large teams in fast-paced environments.
• Experience communicating with the public in a business setting with good interpersonal skills.
• Ability to use computerised and manual office systems and present information clearly.

Responsibilities

• Coordinate and schedule work for trades colleagues and contractors to optimise resources and meet service targets.
• Manage daily schedules, allocate appointments, and respond to urgent repairs.
• Monitor performance, maintain records, and provide essential administrative support; resolve queries including complaints.

Skills

Coordinating appointments

Public customer service

Communication skills

Office systems

Teamwork

Tools

Computerised systems

Diary management

Job description

Job Description

Role: Operational Resource Planner

Contract Type: Permanent

Working Hours: 37 hours per week, Monday – Friday between the hours of 8am and 5pm.

Worker Type: Hybrid worker – there will be an expectation that the postholder will work on average 2 days per week in the office, at Harvey Road

Salary: Grade D - Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum

Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed.

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About The Role

We’re looking for a highly organised Operational Resource Planner to join our Business Services team at Nottingham City Council Housing Services. In this key role, you’ll support the Business Services Operations Manager to help deliver a responsive, customer-focused repairs service by coordinating and scheduling work for trades colleagues and contractors to ensure the best use of resources and achievement of service targets.

You’ll manage busy daily schedules, allocate appointments, respond to urgent repairs, and adapt plans to meet changing priorities. Working with a range of systems, you’ll monitor performance, maintain accurate records, and identify improvements to support efficient service delivery. You’ll also provide essential administrative support, contribute to team projects, and work closely with colleagues and customers to resolve queries, including complaints.

We’re committed to building an inclusive workplace where everyone can thrive. We welcome applicants from all backgrounds and value diverse perspectives. If you’re detail-focused, adaptable, and passionate about delivering great services for local communities, we’d love to hear from you.

About You

The ideal candidate will have:

• Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.
• Experience of communicating directly with members of the public in a business environment with good interpersonal skills, and the ability to communicate effectively including active listening and questioning
• Experience of working with computerised and manual office systems
• Ability to present written or verbal information in a clear and concise manner
• Ability to work effectively as part of a team.
• Experience of providing administrative functions.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

You can find the job description for this post here.

We recruit fairly and inclusively – showing your real self is what helps you succeed.

Closing Date: 4 th October 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 19 th October 2026 – Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.