Casual Customer Service Steward

Nottingham City Council; East Midlands; On-site; GBP 31,000 - 35,000; Part time

Job summary

Nottingham City Council is seeking Front of House Stewards for Theatre Royal & Royal Concert Hall in Nottingham. The role involves checking tickets, assisting customers and selling concessions, with a focus on delivering a welcoming, sales-driven customer experience.

Hours are variable, including weekends, evenings and holidays. Training and uniform are provided; hybrid options are mentioned in internal docs. Apply by the closing date.

Qualifications

• Front of House Stewards should be confident, charismatic team players with a natural flair for sales.
• Excellent communication skills and attention to detail are essential.
• Full training and uniform will be provided.

Responsibilities

• Checking tickets and assisting customers during their visit.
• Assisting in the receiving and selling of confectionery, ice cream, and merchandise.
• Ensuring Front of House areas are safe, clean and tidy throughout the shift.

Skills

Attention to detail

Sales skills

Communication skills

Team player

Job description

Contract Type: Casual

Working Hours: Variable depending on show times and business levels. Must be available for weekends, evenings and holiday times.

Worker Type: Onsite Worker

Salary: £14.88 per hour

Location:Theatre Royal & Royal Concert Hall, Theatre Square, Nottingham, NG1 5ND

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Front of House Stewards are the public face of the organisation and play a key part in ensuring our patrons are always placed at its heart. Our ideal candidates will be able to demonstrate an attention to detail, be confident and charismatic team players, and have a natural flair for sales. They will also have excellent communication skills and a natural ability to think on their feet.

About You

The ideal candidate will have:

• Checking tickets and assisting customers during their visit
• Assisting in the receiving and selling of confectionery, ice cream, and merchandise
• Ensuring that the Front of House areas are safe, clean and tidy throughout the shift.

Full training and uniform will be provided.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiriesplease contact the Front of House Management team by email at [e-mail].

Closing Date: Friday 2nd October - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:Sunday 11th October. Due to the expected high number of applicants, regrettably, if you cannot make this date, we will not be able to consider your application at this time.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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