Front Of House Assistant

Nottingham City Council; East Midlands; On-site; GBP 13,000 - 15,000; Full time

Job summary

Nottingham City Council is seeking Casual Front of House Assistants to be the welcoming face of Theatre Royal & Royal Concert Hall. You will assist patrons, manage access, and help ensure smooth operations during shows and daytime hours.

The role requires confidence, excellent communication and time management, and the ability to stay calm under pressure. Training and a uniform are provided; hybrid working is mentioned for some roles.

Qualifications

• Experience delivering friendly customer service in a public-facing role.
• Ability to communicate clearly with diverse audiences and remain calm under pressure.
• Efficient time management and a proactive, observant approach to tasks.

Responsibilities

• Assist customers and visitors and act as a front-line liaison during events and daytime openings.
• Open the building on time, ensure security at close, and handle deliveries and stock moves.
• Keep public areas clean and presentable and help set up function suites as required.

Skills

Customer service

Communication

Time management

Attention to detail

Job description

Contract Type: Casual

Working Hours: Variable - The building is open from 8.30am to midnight - Must be available for weekends, evenings & holiday times.

Worker Type: Onsite Worker

Salary: £13.28 ph

Location: Theatre Royal & Royal Concert Hall, Theatre Square, Nottingham, NG1 5ND

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Casual Front of House Assistants

Front of House Assistants are key to ensuring the smooth running of the building, both during shows and during the day. They are among the public faces of the organisation and play a key part in ensuring our patrons are always placed at its heart.

Our ideal candidates will be able to demonstrate an attention to detail, be confident, approachable and able to remain calm during pressurised situations. They will have a natural flair for observational problem-solving, be self-motivating, and have excellent communication andtime management skills. Elements of the job can be quite physically demanding.

Key duties include: helping and assisting customers, visiting companies and staff throughout the shift; opening the building to the public on time, making sure it is locked and secured at the end of each day; receiving deliveries and moving stock; ensuring the building is presentable and clean for visitors; setting up function suites.

Full training and uniform will be provided.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Margaret Bailey, House Manager, by email at [e-mail].

Closing Date: Friday 2nd October 2026