Front of House Assistant

thl UK and Ireland Limited; Toddington; On-site; GBP 26,000; Full time

Job summary

Join a leading self-drive motorhome hire company as a Front of House Assistant. This pivotal role involves engaging with guests, ensuring a welcoming environment, and handling essential tasks related to vehicle readiness and customer service. If you have excellent interpersonal skills and a passion for hospitality, apply now!

Benefits

Company events

Company pension

Employee discount

Free flu jabs

Health & wellbeing programme

Referral programme

Sick pay

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Full UK driver’s license with 2 years driving experience.
• Flexibility and resilience in a fast-paced environment.

Responsibilities

• Contact guests to build rapport and schedule vehicle collections.
• Conduct checks on licenses, passports, and vehicles.
• Meet & Greet guests and process payments.

Skills

Customer Service

Interpersonal Skills

Conflict Resolution

Attention to Detail

IT Knowledge

Adaptability

Job description

thl UK & Ireland Ltd are the largest self-drive motorhome hire company in the UK with a reputation for delivering top quality vehicles for hire and sale.

We are seeking a dedicated and enthusiastic Front of House Assistant to join our team. This role is pivotal in ensuring a welcoming and efficient environment for our guests. The ideal candidate will possess excellent interpersonal skills and a passion for customer service, contributing to an exceptional experience for all visitors.

The Role

• Contact guests by phone/email to build rapport, notify them of any outstanding requirements and schedule vehicle collection times.
• Carry out licence and passport checks. Where necessary, liaise with the Insurance company to ensure guests are qualified to drive.
• Conduct final checks on vehicles to ensure they are ready for hire.
• Meet & Greet guests. Build rapport to confidently advise on and sell Liability Reduction options, as well as our shop items. Process payments and Rental Agreements.
• Demonstrate the Motorhome functions and be on hand to answer any questions our guests might have.
• Inspect the vehicle on return from hire, be prepared to deal with accident and damage scenarios.
• Resolve customer issues directly with limited requirement for escalation.
• Collect client feedback.
• General reception duties.

Ideal Candidate

• Possess excellent customer service skills.
• Be friendly and engaging.
• Be confident in conflict resolution.
• Have good knowledge of I.T & Microsoft packages.
• Be resilient and flexible in a fast paced and demanding environment.
• Have a good eye for detail.
• Full UK driver’s license with 2 years driving experience.
• Foreign language skills would be a bonus.

This position offers an exciting opportunity for individuals looking to develop their career in hospitality while providing outstanding service to our guests.

Job Types: Full-time, Fixed term contract

Contract length: 6 months

Pay: £25,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift

Application question(s):

• Are you aged 21 years or above (for driving insurance purpose)?

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person