Cinema Front of House Assistant

Box; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their vibrant cinema team. This role offers a unique opportunity to provide exceptional customer service and create memorable experiences for filmgoers. You'll work closely with the management team to ensure seamless cinema operations, assist customers at the box office and Sweet Shop, and contribute to the success of private screenings. If you have a passion for film and a proactive approach, this could be the perfect role for you. Enjoy perks like staff screenings, discounted dining, and opportunities for career progression in a culturally rich environment.

Benefits

Staff Cinema Screenings

Free Cinema Tickets

Discounted Dining

Employee Assistance Program

28 Days Holiday

Cycle to Work Scheme

Career Progression Opportunities

Qualifications

• Experience in a Front-of-House role or willingness to learn.
• Strong communication skills and a passion for film.

Responsibilities

• Provide excellent customer service and assist in cinema operations.
• Welcome guests at the box office and manage Sweet Shop duties.
• Ensure private screenings run smoothly with a positive attitude.

Skills

Customer Service

Communication Skills

Team Spirit

Tech Savvy

Positive Attitude

Education

Experience in Front-of-House Role

Understanding of Projection

Job description

• Zero hours contract, open to all hours requests
• Permanent
• Evening and weekend work will be required

Role responsibilities

• Provide excellent customer service at all times, with a focus on customer experience
• Work closely with the Cinema Management team to ensure the smooth running of all cinema operations
• Provide a warm welcome working at our box office as a first point of contact for filmgoers, events and enquires
• Assist and serve customers in our Sweet Shop during screenings, and helping with stock in-between
• Help to ensure private screening events run smoothly to an excellent standard, with a can-do and positive attitude
• Clean and turn-around screens at the end of each showing

Person specifications

• Some experience in a Front-of-House role or willingness and desire to learn alongside an approachable attitude
• Great clear communication skills, and in particular, email and phone etiquette
• Excellent people skills and a strong team spirit
• A positive and pro-active approach
• A true passion and enthusiasm for people and film!
• You don’t shy away from tech or computers
• Cinema experience preferably in a front of house cinema role
• Some understanding of projection and/or working on cinema events
• Commitment and drive
• The ability to attend and undertake all required training
• Staff cinema screenings and free cinema tickets
• Discounted dining
• Employee Assistance Program and extra perks through Hospitality Action
• 28 days holiday (we wish we could offer more)
• Career progression (if you want to!)
• The other usual offerings such as Cycle to Work

About Olympic Studios

A cultural landmark with a rich history in music and film, Olympic Studios has been lovingly restored back to film as an independently owned, boutique three-screen cinema with a Bistro & Bar on the ground floor, and private Members Club upstairs.

The closing date for this position is 31/05/2025 at 23:59