Guest Service Assistant - F&B

Accorhotel; Dartford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Accorhotel in Dartford, United Kingdom, invites a Guest Service Assistant - F&B to join our dining team. You will greet guests, recommend menu items, take and relay orders via POS, and ensure timely, accurate service in a fast-paced environment.

You will maintain table cleanliness, handle guest concerns with empathy, support colleagues during peak times, and follow all food safety standards. Prior hospitality experience, excellent communication, and weekend/evening flexibility are essential.

Qualifications

• Proven guest-facing or hospitality experience.
• Excellent communication and interpersonal skills.
• Strong customer service mindset and desire to exceed expectations.
• Able to multitask in a fast-paced environment with attention to detail.
• Proficient with POS systems; basic computer skills.
• Knowledge of food and beverage service standards and etiquette.
• Good problem-solving ability and calm under pressure.
• Physically able to stand for long periods.
• Flexible to work evenings, weekends, and holidays.
• Food safety certification preferred or willing to obtain.
• Experience with restaurant management software or reservation systems preferred.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Provide knowledgeable recommendations about menu items, beverages, and dining options.
• Take accurate food and beverage orders using POS systems and communicate to kitchen/bar staff.
• Deliver orders promptly and ensure guest satisfaction with each interaction.
• Clear and reset tables efficiently while maintaining cleanliness and organization.
• Address guest concerns and complaints with empathy, striving for satisfactory resolutions.
• Assist with special requests and customize orders for dietary preferences.
• Maintain awareness of promotions, specials, and menu changes to guests.
• Support team members during peak service times for smooth operations.
• Follow all food safety and hygiene protocols consistently.
• Contribute to a positive team environment through collaboration and support.

Skills

Guest-facing hospitality experience

Communication skills

Customer service orientation

Multitasking

POS systems proficiency

F&B service standards knowledge

Problem-solving under pressure

Physical stamina

Flexibility to work various shifts

Food safety certification (preferred)

Restaurant management software or 예약系统

Tools

POS systems

Restaurant management software

Reservation systems

Job description

We're looking for a Guest Service Assistant - F&B to join our team in Dartford, United Kingdom. In this role, you will be the friendly face of our food and beverage operation, delivering exceptional service to our guests while maintaining the highest standards of hospitality. You will work in a fast-paced environment where your ability to connect with guests, anticipate their needs, and resolve issues with a positive attitude will directly contribute to their experience.

• Greet guests warmly and professionally upon arrival, ensuring they feel welcomed and valued
• Provide knowledgeable recommendations about menu items, beverages, and dining options
• Take accurate food and beverage orders using point-of-sale (POS) systems and communicate them clearly to kitchen and bar staff
• Deliver orders promptly and ensure guest satisfaction with each interaction
• Clear and reset tables efficiently while maintaining cleanliness and organization throughout the dining area
• Address guest concerns and complaints with empathy and professionalism, working toward satisfactory resolutions
• Assist with special requests and customize orders to accommodate dietary preferences and restrictions
• Maintain awareness of current promotions, specials, and menu changes to communicate effectively with guests
• Support team members during peak service times to ensure smooth operations
• Follow all food safety and hygiene protocols consistently
• Contribute to a positive team environment through collaboration and support of colleagues

• Proven experience in a guest-facing or hospitality role, preferably in food and beverage service
• Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
• Strong customer service orientation with a genuine desire to exceed guest expectations
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
• Proficiency with point-of-sale (POS) systems and basic computer skills
• Knowledge of food and beverage service standards and etiquette
• Problem-solving skills and the ability to remain calm under pressure
• Physical ability to stand for extended periods and lift moderate weights
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Preferred: Food safety certification or willingness to obtain certification
• Preferred: Experience with restaurant management software or reservation systems