Front of House Assistant

Browne Jacobson; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading law firm is seeking a Front of House Assistant in London to deliver exceptional service to clients and stakeholders. Responsibilities include managing client interactions, preparing meeting spaces, and supporting the Client & Marketing team. Ideal candidates will possess strong communication skills, experience in hospitality, and a proactive mindset.

Qualifications

• Experience in reception, hospitality, or luxury retail environments.
• Ability to work independently and collaboratively in a team.
• Capability to interact and network with various stakeholders.

Responsibilities

• Meet and greet clients, ensuring a positive first impression.
• Organise and manage food and beverage requirements for meetings.
• Prepare meeting rooms to meet organisers' specifications.

Skills

Effective written and verbal communication skills

Problem solving skills

Proactive and forward thinking

Team collaboration

Self-motivated

Tools

Microsoft Office

MS Teams

Zoom

Job description

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At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Tick on the application form if you’d like to apply through the Disability Confident Interview Scheme.

We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

Why is this role important and how does it fit into the team, department and wider firm?

We are looking for an Assistant to join our Front of House team, delivering exceptional service to our clients and stakeholders. The Front of House Assistant will work within the Client & Marketing (C&M) department, which includes Business Development, Bids, Marketing, Client Relationships, Events & Front of House.

The Front of House (FOH) team are frequently the first impression of the wider business and its values for stakeholder and clients alike.

What does the role actually involve?

• Meeting and greeting all clients and providing a lasting positive impression of Browne Jacobson.
• Liaising with clients, stakeholders and suppliers via email and telephone.
• Organising, serving and clearing all food and beverage requirements for all meetings and events.
• Booking and preparing meeting rooms in accordance with the organisers’ requirements and in line with Browne Jacobson brand standards.
• Ensuring all meeting equipment (AV/VC) is in working order and set up for all required meetings. Training will be given to allow you to operate our tech and be comfortable troubleshooting.
• Travelling to other client suites to work alongside other Front of House team colleagues and provide cover at other suites if needed. Travel and accommodation, if relevant, will be booked for you.
• Reporting any tasks relating to the building, cleaning and security etc. and seeing through to resolution.
• Adhering to all relevant legislation.
• Supporting the wider C&M team as and when required.

What technical skills are required for someone to be successful and enjoy the role?

• Computer literate and able to navigate different computer systems, e.g. Microsoft Office, MS Teams and Zoom, room booking platform

Who would be a good fit for this role?

As part of the Front of House team, you would be expected to have the following skills and experience:

• Effective written and verbal communication skills
• Experience of working in a reception, hospitality, or luxury retail environment
• Able to apply problem solving skills on a regular basis
• Proactive and forward thinking
• Can work collaboratively in a team environment but also able to work independently
• Able to interact and network with a variety of people
• Self-motivated and level-headed with a resilient and tolerant outlook