Front of House Assistant

American Golf; London; On-site; GBP 22,000 - 25,000; Full time

Job summary

Un leader du secteur du retail sportif, American Golf, recrute un assistant de front office dynamique. Vous serez le premier point de contact pour nos invités, garantissant un service exceptionnel tout en créant un environnement accueillant. Avec des nombreuses opportunités de développement et des avantages tels que des repas à prix réduit, ce rôle est idéal pour les personnes cherchant à évoluer dans leur carrière dans un cadre orienté vers le client.

Benefits

Opportunités de formation et développement

Repas et boissons à prix réduits

Possibilité de gagner des pourboires

Qualifications

• Excellente communication et compétences interpersonnelles.
• Personnalité confiante et extravertie.
• Capacité à interagir avec des personnes à tous les niveaux.

Responsibilities

• Fournir un service alimentaire et de boissons chaleureux et efficace aux invités.
• Assurer une réponse rapide aux demandes des clients.
• Gérer les plaintes des clients de manière amicale et efficace.

Skills

Communication

Interpersonal Skills

Job description

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We are currently recruiting for a Front of House Assistant to join our team at our Golf Kingdom site. You will provide a warm, friendly and efficient food and beverage service to all our guests, ensuring exceptional service standards are delivered and maintained at all times inline with our guest expectations. Due to the nature of the role, we require flexibility. You will be required to work weekends, evenings, and public holidays.

What’s in it for our Front of House Assistant?

• Training and development opportunities
• Discounted food and drink
• Opportunity to earn more money through tips and service charge

What you will be doing as our Front of House Assistant:

• Assist in creating a warm and welcoming environment for all our guests.
• Ensure that guests are seated and provided with menus promptly.
• Ensure that all guests’ requests and queries are responded to promptly and effectively and that exceptional service is always delivered to guests.
• Familiarise yourself with the menu and as much information about the food and beverage offering available.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
• Set up, clear and prompt service tables after use to ensure that guests can be seated in a timely manner.
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management.
• Ensure all cash, charge, float and till procedures are carried out in line with agreed company procedures.
• Assist in the setup and preparation and provide service duties for events and conferences as required.
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
• Ensure that all front of house and guest areas are well maintained at all times.
• Any other duties as directed by the Restaurant Manager.

About our Front of House Assistant:

The successful applicant will have excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact
with people at all levels.

So, if you want a challenging and rewarding role at the cutting edge of sports retail then apply today or visit our to view all available jobs at American Golf.

We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. We are committed to encouraging equality, diversity and inclusion among our colleagues and preventing unlawful discrimination.

We aim for our workforce to be representative of our customers and wider society, and for each employee to feel respected and have opportunities to give their best. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.