Front of House | Office Assistant

Madisons Fitness; Haywards Heath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness brand is looking for a motivated Front of House/Office Assistant in a vibrant environment. Your role involves ensuring stellar customer service while representing the brand. You will join a growing team with responsibilities and opportunities for career progression. Enjoy benefits including insurance, ongoing education, and team events.

Benefits

Full-time competitive salary

Benefits package, including insurance and pension

Ongoing education and paid-for certification

Career progression opportunities

Team training sessions, socials, and events

35% discount at our sister business, MINKCA

On-site parking

Qualifications

• Confident, upbeat personality.
• Passionate about health and fitness.
• Reliable and trustworthy.

Responsibilities

• First point of contact for all members.
• Provide outstanding customer care from the start.
• Manage responsibilities related to front of house operations.

Skills

Customer-focused approach

Excellent communication skills

Attention to detail

Willingness to learn

Team environment experience

Reliability

Upbeat personality

Time-keeping skills

Job description

Our prestigious fitness brand is seeking a motivated, confident, and highly organized Front of House/Office Assistant to join our team. If you are passionate about fitness and customer service, we’d love to discuss career opportunities with you.

Madisons is a premium private training gym specializing in small group personal training (1:4), as well as strength, cardio, and hybrid large-group sessions. With 400+ members (and growing), we are expanding our team to continue providing the outstanding service and coaching that we are renowned for.

This is an exciting opportunity, not only because we're expanding rapidly, but because you'll have genuine responsibility and ownership of important projects from day one. As a Front of House/Office Assistant at Madisons, you would be part of the front line of the business and an ambassador of our brand.

We are looking for someone who can bring big energy to work every day and is not afraid of an early start or working weekends.

As our Front of House/Office Assistant, you would be the first point of contact for all current and prospective members. You would be expected to provide outstanding customer care from the very start of a member’s journey with us.

• Confident, upbeat personality
• Exceptional attention to detail
• Able to use initiative
• Customer-focused approach
• Passionate about health and fitness
• Excellent communication skills - written, verbal, and listening
• Experience of working or participating in a team environment
• A growth mindset / willing to learn
• Reliable and trustworthy
• Presentable and willing to wear a Madisons uniform with pride
• Willing to go the extra mile to support the team
• Willing to work in a fast-paced environment
• Excellent time-keeping skills
• Receptionist, front of house, sales advisor, or customer service experience is helpful but not essential if you have the right personality and traits for the role, as training will be provided.

Benefits include:

• Full-time competitive salary
• Benefits package, including insurance and pension
• Ongoing education and paid-for certification from some of the world’s leading training and nutrition courses
• Being part of an industry-leading, high-performing team where everyone’s voices are heard and opinions counted
• Career progression opportunities
• Team training sessions, socials, and events
• 35% discount at our sister business, MINKCA
• On-site parking