Front of House Assistant

Houston & Hawkes; Greater London; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Free meals on duty

Birthday off

Contributory pension

Life assurance

Employee Assistance Programme

CODE Hospitality membership

Hospitality learning & development

Annual company parties

Job summary

Houston & Hawkes in London is seeking a warm, polished Front of House General Assistant to join our team at a modern, prestigious corporate workplace in the heart of London. You will help create a welcoming experience for every guest, from setting up front-of-house displays to supporting the coffee bar.

This part-time role offers 32 hours per week, £14.99 per hour, Monday to Thursday, and includes meals on duty, pension benefits and opportunities to develop within our award-winning hospitality

Qualifications

• Experience in front-of-house catering, hospitality, café service or a service-led environment is desirable.
• A naturally friendly, customer-focused personality with excellent communication skills.
• Pride in maintaining immaculate food displays and guest spaces.

Responsibilities

• Welcome customers warmly and provide attentive, professional service throughout the day.
• Set up and maintain front-of-house displays, counters and service areas.
• Replenish stations and ensure displays remain inviting and well stocked.
• Check labels, menus and allergen information; escalate queries as needed.
• Prepare front-of-house areas for service and keep presentation immaculate.
• Clear and reset tables; keep guest areas tidy and welcoming.
• Assist barista and coffee bar during busy periods and restocking.
• Support meeting-room hospitality, refreshments and events.

Job description

1 Soho Place, London | £14.99 per hour | Monday to Thursday | 32 hours per week

Exceptional service. Beautiful spaces. A welcoming workplace.

Houston & Hawkes is looking for a warm, polished and enthusiastic Front of House General Assistant to join our team at a modern, prestigious corporate workplace in the heart of London. This is a fantastic opportunity for someone who takes genuine pride in hospitality and enjoys creating a welcoming experience for every guest.

You will be part of a friendly, professional front-of-house team, ensuring that the food service areas are beautifully presented, customers feel looked after and every detail is taken care of. From preparing the restaurant for service to supporting the coffee bar and delivering thoughtful hospitality, your contribution will help make each day run smoothly.

WHAT YOU’LL BE DOING

• Welcome customers warmly and provide attentive, friendly and professional service throughout the day.
• Set up and maintain attractive front-of-house food displays, counters and service areas, keeping everything fresh, clean and well stocked.
• Replenish food and beverage stations throughout service, ensuring displays remain inviting and organised.
• Check that food labels, menus and allergen information are correctly displayed, escalating any queries to the appropriate team member.
• Prepare front-of-house areas for service, including polishing cutlery, arranging crockery and maintaining immaculate presentation standards.
• Clear and reset tables, tidy guest areas and ensure the restaurant remains clean and welcoming.
• Assist the barista and coffee bar team during busy periods, helping with drinks service and keeping the area stocked and presentable.
• Support meeting-room hospitality, refreshments and events, including setting up, serving and clearing down.
• Work closely with colleagues to anticipate customer needs and ensure a seamless service.
• Follow food safety, hygiene, allergen and health and safety procedures at all times.

WHAT WE’RE LOOKING FOR

• A naturally friendly, confident and customer-focused personality with excellent communication skills.
• Experience in front-of-house catering, hospitality, café service or a similarly service-led environment is desirable.
• A keen eye for detail and pride in maintaining immaculate food displays and guest spaces.
• A positive, flexible approach and the ability to stay calm, organised and helpful during busy periods.
• A reliable team player who enjoys supporting colleagues and creating a great customer experience.
• An interest in coffee and hospitality service; additional training can be provided.

WHY JOIN HOUSTON & HAWKES?

• We believe that great hospitality begins with great people. You’ll join a supportive, quality-driven team where your contribution is valued and where there are genuine opportunities to learn, develop and grow.
• Your birthday off — a little extra time to celebrate.
• Free meals on duty, freshly prepared by our talented kitchen teams.
• Contributory pension scheme and life assurance.
• Enhanced maternity, paternity and adoption leave.
• Employee Assistance Programme providing confidential wellbeing support.
• CODE Hospitality membership, with access to hospitality experiences and benefits.
• Foodie Socials and opportunities to learn more about great food, service and hospitality.
• Learning, development and career progression across our growing business.
• Our Summer Awards Party, recognising and celebrating our teams.
• Our Christmas Party at an outstanding London venue.

ABOUT HOUSTON & HAWKES

Houston & Hawkes is an award-winning, independent contract caterer creating fresh, imaginative food and exceptional hospitality for some of the UK’s most prestigious workplaces. Proud to be a Certified B Corp and a recipient of the King’s Award for Enterprise, we combine a passion for food with genuine care for people, thoughtful service and a commitment to doing things well.