Hospitality Team Leader

Houston & Hawkes; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Your birthday off every year

Enhanced maternity, paternity and ADOP

Free meals on duty

Contributory pension scheme

Life assurance

Employee Assistance Programme

CODE Hospitality membership

Summer Awards Party

Christmas Party

Job summary

Houston & Hawkes in Mayfair, London is seeking an experienced Hospitality Team Leader to oversee corporate hospitality across meetings, tea points, restaurant service and events, working closely with the General Manager to deliver flawless guest experiences.

This hands-on role balances service with admin and planning, requiring a proactive, flexible leader who can coordinate room set-ups, stock, food safety and allergen management while maintaining high standards.

Qualifications

• Experience in corporate hospitality, premium contract catering or high-quality service.
• Confident, warm, professional approach with pride in presentation and guest care.
• Excellent organisational skills and ability to manage multiple responsibilities.
• Experience coordinating hospitality service, supporting colleagues or leading a small team.
• Proficient in using email and standard administrative systems to organise bookings.

Responsibilities

• Coordinate day-to-day corporate hospitality, meetings, refreshments and events.
• Lead by example during service, supporting colleagues and maintaining polished standards.
• Oversee hospitality rooms and tea points, ensuring cleanliness, stock and presentation.
• Support restaurant service and work with kitchen and front-of-house for a seamless guest experience.
• Assist the General Manager with event planning, preparation and delivery.
• Coordinate room set-ups, service requirements, equipment and refreshments.
• Handle priorities and respond to last-minute changes and client requests.
• Assist with ordering, stock control, daily checks and other admin tasks.
• Maintain high standards of food safety, allergen management, hygiene and health & safety.

Job description

HOSPITALITY TEAM LEADER

Mayfair, London | £17.00 per hour | 40 hours per week

Exceptional hospitality. Seamless organisation. A role with real variety and responsibility.

Houston & Hawkes is looking for an experienced and highly organised Hospitality Team Leader to join our team within a prestigious corporate workplace in the heart of Mayfair. This is an exciting opportunity for someone who takes pride in impeccable service, enjoys leading from the front and thrives in a varied hospitality environment.

Far from a conventional front-of-house role, you will move confidently between meeting-room hospitality, tea points, restaurant service and event coordination. Working closely with the General Manager, you will help ensure every detail is considered, every space is beautifully presented and every guest receives a consistently outstanding experience.

We are looking for a proactive, flexible individual who can balance hands-on service with administration and planning, adapting effortlessly as the needs of the business change.

THE ROLE

• Coordinate the day-to-day delivery of corporate hospitality, ensuring meetings, refreshments and events run smoothly.
• Lead by example during service, supporting colleagues and maintaining consistently polished standards.
• Oversee hospitality rooms and tea points, ensuring they are clean, well stocked, welcoming and immaculately presented.
• Support restaurant service and work closely with the kitchen and front-of-house teams to create a seamless guest experience.
• Assist the General Manager with event planning, administration, preparation and delivery.
• Coordinate room set-ups, service requirements, equipment and refreshments ahead of meetings and events.
• Manage competing priorities and respond confidently to last-minute changes and client requests.
• Support ordering, stock control, daily checks and other operational administration as required.
• Maintain exceptional standards of food safety, allergen management, hygiene and health and safety.

WHAT YOU’LL BRING

• Experience in corporate hospitality, premium contract catering, fine dining or a similarly high-quality service environment.
• A confident, warm and professional approach, with genuine pride in presentation and guest care.
• Excellent organisation and the ability to manage several responsibilities without compromising standards.
• Previous experience coordinating hospitality service, supporting colleagues or leading a small team.
• Comfortable using email and everyday administrative systems to organise bookings and communicate requirements.
• Flexibility to move between hospitality rooms, tea points, restaurant service and event support.
• A proactive, calm and hands-on attitude, with excellent communication and attention to detail.

WHY JOIN HOUSTON & HAWKES?

You’ll be joining an award-winning independent business that genuinely invests in its people, celebrates success and creates opportunities to develop.

• A varied, hands-on role within a prestigious Mayfair corporate environment
• Your birthday off every year
• Enhanced maternity, paternity and adoption leave
• Free meals on duty
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• CODE Hospitality membership, connecting you with one of the UK’s leading hospitality communities
• Foodie Socials – bringing our teams together to share new concepts, seasonal food and drink ideas and the creativity happening across Houston & Hawkes
• Ongoing learning, development and genuine opportunities for career progression
• Our Summer Awards Party – celebrating the people, achievements and successes across Houston & Hawkes
• An unforgettable Christmas Party – bringing the whole business together to celebrate the year in true Houston & Hawkes style

ABOUT HOUSTON & HAWKES

Houston & Hawkes is an award-winning independent caterer creating vibrant, creative and exceptional food and hospitality experiences across some of the UK’s most prestigious client sites.

We’re a Certified B Corp, recipient of the King’s Award for Enterprise in Sustainable Development 2026 and proud to be ranked No. 14 in The Caterer’s Best Places to Work in Hospitality.

If you are a natural host who enjoys taking ownership, supporting a team and delivering exceptional hospitality in every detail, we would love to hear from you.