Front of House Officer - Customer Services

Mitie; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Excellent staff benefits

Job summary

Mitie is seeking a Front of House Officer - Customer Service in London. The role involves welcoming guests, handling reception duties, porter services and ensuring smooth operations across the site. You will coordinate room setups, manage mail flow and support the customer services team.

The position requires strong customer-facing skills, fluency in English, and a proactive work ethic. A professional appearance and reliable attendance are essential for a positive, efficient office environment.

Qualifications

• Excellent customer service experience, face-to-face, email and phone.
• Proficient with MS Outlook, Word and Excel.
• Flexible approach and ability to work independently.

Responsibilities

• Greet guests, visitors and external client staff at the location.
• Answer the telephone and provide reception, porter and messenger services.
• Check identities, issue passes and host visitors.
• Set up rooms/venues and assist with furniture relocation.
• Receive, sort and distribute mail and post; franking when needed.

Skills

Excellent customer service

Microsoft Office

Flexible and willing to work

Own initiative

Enthusiastic and hardworking

Timekeeping

Reliable and well organised

Verbal communication (second language)

Tools

Microsoft Office Suite

Job description

Front of House Officer - Customer Services

Job Title: Front of House Officer - Customer Service Location: London Salary: £14.80 Per Hour + Excellent Staff Benefits

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Job Overview

This is a Customer Service role with Porter and Messenger service duties.

As part of the FOH support team, you will:

• -Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
• -Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
• -Check identities of attendees and issue passes, host visitors as required.
• -Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.
• -Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.
• -Collect all the post to be franked accordingly before cut-off time.
• -Provide support to the customer services team as required.
• -Ensure that all operational procedures are followed.
• Undertake all duties as described in accordance with the Reception Procedures Manual.
• -To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
• -To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
• -To be readily able to answer any questions and / or find out the answer promptly.
• -To receive and look after guests until they are met by their host.
• -To ensure that the security of the premises is maintained as far as is practicable.
• -To maintain a quality reception area.
• -To provide a booking service for rooms.
• -To provide a helpdesk service for reactive maintenance.
• -To maintain the telephone system as directed.
• -To liaise with the customer services team with regard to customer care.
• -To Set up of meeting room space to the client's specification requirements.
• -To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• -To take delivery of post both internal/external.
• -To deliver and collect post to and from different departments around the building.
• -To use the franking machine and other equipment to send post.
• -To sort post ready for collection.
• -To use the computer to answer email queries.
• -To report any building faults or H&S concerns.
• -To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
• -To comply with the Clients policies on Recycling and waste disposal.
• -To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• -To replenish equipment and crockery etc that is required for service, before, during & after service.
• -To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
• -To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.
• -To undertake other reasonable tasks as requested.

Person Specification:

• -Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.
• -Intermediate level Microsoft applications skills - outlook, word, excel
• -Flexible and willing approach to work
• -Ability to work on own initiative
• -Enthusiastic and Hardworking
• -Good timekeeper
• -Must be reliable and well organised
• -Good standard of general education
• -Good communication skills - specifically verbal preferably with a second language