Front of House

Kyloe; Easter Howgate; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount 25%–50% on F&B at all S

Employee Assistance Programme

Extra annual leave days gathered thru'

24/7 Employee Assistance Program

Job summary

Kyloe at The Rutland Hotel in Edinburgh is seeking Front of House staff to join its vibrant team. You will showcase our distinctive service concepts, engage guests with warmth, and create memorable dining experiences in a stylish setting.

Join a passionate, hospitality-led team dedicated to exceptional customer service, craft drinks and table-side presentations, while enjoying a generous staff discount and extensive employee support benefits.

Qualifications

• Experience delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong teamwork and collaboration.
• Knowledge of drinks, menu items, and bar equipment.

Responsibilities

• Greet and serve customers in a friendly, professional manner.
• Prepare and serve drinks, manage bar area efficiently.
• Oversee floor operations, ensure clean tables and timely orders.
• Adhere to health, safety and hygiene regulations.
• Process payments and manage cash transactions accurately.

Skills

Customer Service Excellence

Communication Skills

Multi-tasking & Time Management

Teamwork & Collaboration

Knowledge of Food & Drink

Job description

Kyloe

The Rutland Hotel, located in the vibrant centre of Edinburgh, is searching for talented, enthusiastic, and passionate Front of House staff to join our dynamic team at Kyloe, Edinburgh’s gourmet steak restaurant. We collaborate with some of Scotland’s finest farms and butchers to provide our guests with the highest quality, sustainably sourced produce, while taking great pride in delivering exceptional customer service and crafting unique, unforgettable experiences.

A genuine passion for the hospitality industry is essential. We love what we do, and we hope our staff shares that enthusiasm. You will be consistently challenged to create distinct and memorable experiences that encourage our guests to return again and again. This can only be achieved by fostering a fun and engaging environment, this begins with our team.

At Kyloe, culinary excellence and theatrical presentation go hand in hand, making creativity one of our primary focuses. You should be confident, outgoing, and eager to engage with guests, as you will be responsible for showcasing our unique service concepts like the ‘Steak Board’ and ‘Knife Roll’ directly at the table.

Bar and Floor Duties

• Customer Service – Greet and serve customers in a friendly and professional manner, ensuring an exceptional experience throughout their visit.
• Bar Operations – Prepare and serve drinks, manage the bar area efficiently, and ensure all drink orders are fulfilled quickly and accurately.
• Floor Management – Assist in overseeing the floor, ensuring tables are clean, orders are taken promptly, and customers are satisfied with their service.
• Health & Safety Compliance – Adhere to all health, safety, and hygiene regulations, ensuring the bar and floor areas are clean and safe for both staff and customers.
• Cash Handling & Transactions – Process customer payments accurately, manage cash registers, and ensure all transactions are recorded correctly.

Required Skills

• Customer Service Excellence – Strong ability to engage with customers, anticipate their needs, and resolve any issues to ensure a positive experience.
• Communication Skills – Clear and effective communication with customers, team members, and management to ensure smooth service and coordination.
• Multi-tasking & Time Management – Ability to juggle multiple tasks, such as serving drinks, taking orders, and ensuring the floor runs smoothly, all while maintaining attention to detail.
• Teamwork & Collaboration – Ability to work well as part of a team, supporting colleagues in both bar and floor areas to provide seamless service.
• Knowledge of Food & Drink – A solid understanding of drink recipes, menu items, and bar equipment, ensuring drinks are prepared correctly and efficiently.

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service
• Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.