Front Line Operational Leaders

Cobalt Ground Solutions Ltd; Hounslow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Cobalt Ground Solutions Ltd. is seeking a Front Line Operational Leader to drive safety, service quality and people performance across a busy shift.

You will lead a large team, coach, schedule rosters, monitor attendance and wellbeing, and act as a beacon for customer excellence. You will partner with HR and operations to ensure compliant, efficient operations, focusing on engagement, development and delivering best-in-class service for our clients and passengers in a fast-paced environment in

Qualifications

• Minimum of 2 years' supervisory experience.
• Experience managing large teams.
• Coaching and mentoring experience.
• Full, clean UK driving licence.
• Employee relations experience.
• Leadership and People Management.
• Organisation and Time Management.

Responsibilities

• Resource planning within the department and rostering with the Operational Support Administration team.
• Coaching and developing shift team members, giving feedback and identifying training opportunities.
• Act as ambassador for customer service; coach staff on service and uniform standards; liaise with customer airlines for service delivery.
• Manage staff welfare issues, recording absence and lateness; escalate to HR per policy and legal requirements.
• Champion diversity and inclusion in the workplace.
• Promote Cobalt’s mission, vision and values internally and in the marketplace.

Skills

Team leadership

Coaching

Resource planning

Employee relations

Performance management

Time management

Job description

Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and delivering exceptional service? If so, we would love to hear from you.

As a Front Line Operational Leader, you will play a critical role in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, operational performance, and employee wellbeing.

About the role:

As a leader within the organisation, your primary responsibilities involve orchestrating your team's efforts to execute all facets of the Department's operations. Your role is pivotal in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, performance, and employee wellbeing. This encompasses the comprehensive spectrum of leadership—from strategically guiding the operational workflow to fostering employee engagement and providing adept line management for your shift.

About You:

• Thriving on leading by example and igniting motivation among the team to collectively achieve extraordinary outcomes.
• Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities.
• Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficiently.

Engaged Teams, Decisive Leadership, Operational Excellence.

Key Responsibilities:

• Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently.
• Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities.
• Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery.
• Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with Human Resources to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements.
• Ambassador of diversity and inclusion in the workplace
• Responsible for the positive promotion of Cobalt’s mission, vision and values in the marketplace and internally.

What We're Looking For

• Minimum of 2 years' supervisory experience
• Experience managing large teams
• Coaching and mentoring experience
• Full, clean, manual UK driving licence
• Employee Relations experience
• Leadership and People Management
• Organisation and Time Management

Close date for applications: 25th September 2026

Job Overview

Job Title

Front Line Operational Leader

Job Type

Full-time, Permanent

Aerospace and Aviation, Travel, Leisure, Tourism and Hospitality

Location

Hounslow (Greater London, England), TW63XQ, UK