Frontline Operations Leader: Inspire Teams to Excel

Heathrow Employment & Skills Academy; Hounslow; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Cobalt is seeking a Front Line Operational Leader in the United Kingdom to guide a shift-based team in a fast-paced environment, focusing on safety, customer service quality, and employee wellbeing. You will translate strategic direction into day-to-day operations and drive performance and staff engagement.

Responsibilities include resource planning, coaching and developing team members, maintaining service standards with customers and airlines, addressing welfare issues with HR, and promoting

Qualifications

• Minimum 2 years' experience in a supervisory or team leadership role.
• Proven experience managing and motivating large teams in a fast-paced environment.
• Strong coaching and mentoring skills, with a track record of developing employee performance.
• Full, clean UK manual driving licence.

Responsibilities

• Resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently.
• Coaches and develops shift team members, provides feedback, and identifies training and development opportunities.
• Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards; liaises regularly with Customer airlines to ensure best-in-class service delivery.
• Management of staff welfare issues, including recording of absence and lateness and highlighting irregularities to Human Resources; works with HR to ensure performance, discipline and grievance matters are reviewed and managed promptly.
• Ambassador of diversity and inclusion in the workplace.
• Responsible for promoting Cobalt’s mission, vision and values in the marketplace and internally.

Skills

Leadership

Coaching

People Management

Communication

Job description

Cobalt is seeking a Front Line Operational Leader in the United Kingdom to guide a shift-based team in a fast-paced environment, focusing on safety, customer service quality, and employee wellbeing. You will translate strategic direction into day-to-day operations and drive performance and staff engagement.

Responsibilities include resource planning, coaching and developing team members, maintaining service standards with customers and airlines, addressing welfare issues with HR, and promoting