Front Line Operational Leader

Heathrow Employment & Skills Academy; Hounslow; On-site; GBP 36,000 - 48,000; Full time

Job summary

Cobalt is seeking a Front Line Operational Leader in the United Kingdom to guide a shift-based team in a fast-paced environment, focusing on safety, customer service quality, and employee wellbeing. You will translate strategic direction into day-to-day operations and drive performance and staff engagement.

Responsibilities include resource planning, coaching and developing team members, maintaining service standards with customers and airlines, addressing welfare issues with HR, and promoting

Qualifications

• Minimum 2 years' experience in a supervisory or team leadership role.
• Proven experience managing and motivating large teams in a fast-paced environment.
• Strong coaching and mentoring skills, with a track record of developing employee performance.
• Full, clean UK manual driving licence.

Responsibilities

• Resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently.
• Coaches and develops shift team members, provides feedback, and identifies training and development opportunities.
• Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards; liaises regularly with Customer airlines to ensure best-in-class service delivery.
• Management of staff welfare issues, including recording of absence and lateness and highlighting irregularities to Human Resources; works with HR to ensure performance, discipline and grievance matters are reviewed and managed promptly.
• Ambassador of diversity and inclusion in the workplace.
• Responsible for promoting Cobalt’s mission, vision and values in the marketplace and internally.

Skills

Leadership

Coaching

People Management

Communication

Job description

Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and delivering exceptional service? If so, we would love to hear from you.

As a Front Line Operational Leader, you will play a critical role in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, operational performance, and employee wellbeing.

As a leader within the organisation, your primary responsibilities involve orchestrating your team’s efforts to execute all facets of the Department’s operations. Your role is pivotal in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, performance, and employee wellbeing. This encompasses the comprehensive spectrum of leadership from strategically guiding the operational workflow to fostering employee engagement and providing adept line management for your shift.

Key Responsibilities:

• Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently
• Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities
• Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery
• Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with Human Resources to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements
• Ambassador of diversity and inclusion in the workplace
• Responsible for the positive promotion of Cobalt’s mission, vision and values in the marketplace and internally

Thriving on leading by example and igniting motivation among the team to collectively achieve extraordinary outcomesEnsures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunitiesResponsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficientlyEngaged Teams, Decisive Leadership, Operational ExcellenceEssential Requirements:Minimum 2 years' experience in a supervisory or team leadership role.Proven experience managing and motivating large teams in a fast-paced environment.Strong coaching and mentoring skills, with a track record of developing employee performance.Full, clean UK manual driving licence.Desirable Experience:Experience in staff and resource allocation.Knowledge of employee relations, including performance, attendance, and disciplinary processes.Key Skills & Competencies:Health, Safety & Wellbeing: Commitment to maintaining a safe and compliant working environment.Leadership & People Management: Ability to lead, motivate, and develop high-performing teams.Organisation & Time Management: Strong planning and prioritisation skills with attention to detail.Communication: Excellent verbal and written communication skills, with the ability to build effective relationships at all levels.