Team Manager

ExamWorks Investigation Services Limited; Bolton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

ExamWorks Investigation Services Limited, based in Bolton, seeks an inspirational Team Manager to lead and develop a high performing operational team. You will drive customer service excellence, manage workloads, and ensure achievement of KPIs and SLAs while fostering a positive workplace culture.

You will coach and mentor team members, conduct performance reviews, support recruitment, onboarding and continuous improvement initiatives across Operations, Quality Assurance, Sales, Training and HR

Qualifications

• Experience managing and developing a team.
• Proven ability to deliver results against KPIs and SLAs.
• Experience setting and managing performance objectives.
• Strong coaching and people development skills.
• Experience analysing performance data and driving improvements.

Responsibilities

• Lead, inspire and motivate a team to deliver outstanding service and achieve operational targets.
• Manage workloads and resources to meet internal and external service level agreements (SLAs).
• Monitor productivity, quality and performance against KPIs.
• Provide coaching, mentoring and development support to team members.
• Conduct performance reviews, appraisals and team meetings.
• Support recruitment, onboarding and development of new team members.

Skills

Leadership

People management

Coaching

Communication

Stakeholder management

Analytical mindset

Project planning

Organisation

Job description

Bolton , Lancashire Permanent Jul 24, 2026

Team Manager

Location: Bolton

About the Role

We are looking for an inspirational and results-driven Team Manager to lead, motivate and develop a high performing operational team. This is an exciting opportunity for an experienced people leader who is passionate about delivering exceptional customer service, driving performance and creating a positive, engaged workplace culture. You will play a key role in developing your team, improving operational efficiency and ensuring service excellence across all areas of responsibility.

As a Team Manager, you will lead by example, champion continuous improvement and support the delivery of key business objectives through effective people management, coaching and performance leadership.

What You'll Be Doing

Leadership & People Management

• Lead, inspire and motivate a team to deliver outstanding service and achieve operational targets.
• Manage team workloads and resources to meet internal and external service level agreements (SLAs).
• Monitor productivity, quality and performance against KPIs.
• Provide coaching, mentoring and development support to team members and future leaders.
• Conduct regular one-to-ones, performance reviews, appraisals and team meetings.
• Create and maintain personal development plans and SMART objectives for all direct reports.
• Manage attendance, absence and wellbeing in line with company policies.
• Support recruitment, onboarding and development of new team members.
• Foster a positive team culture that encourages collaboration, accountability and success.

Operational Excellence

• Drive service improvements through process reviews, innovation and best practice sharing.
• Analyse performance data to identify trends, risks and opportunities.
• Conduct quality audits, observations and coaching sessions to improve service delivery.
• Work closely with stakeholders across Operations, Quality Assurance, Sales, Training and HR.
• Support strategic transformation initiatives and continuous improvement projects.
• Help identify and implement efficiencies to improve productivity and reduce operational costs.

Customer & Service Focus

• Ensure high standards of quality, compliance and customer service are consistently achieved.
• Investigate root causes of complaints and support preventative solutions.
• Develop team knowledge and capability to deliver exceptional customer experiences.
• Support the successful onboarding of new customers and operational requirements.

What We're Looking For

Essential Experience

• Previous experience managing and developing a team.
• Proven ability to deliver results against KPIs, targets and service levels.
• Experience setting and managing performance objectives.
• Strong coaching, mentoring and people development skills.
• Experience analysing performance data and driving improvements.

Skills & Attributes

• Excellent leadership and motivational skills.
• Strong planning, organisation and prioritisation abilities.
• Outstanding communication and stakeholder management skills.
• Analytical mindset with the ability to identify solutions and opportunities.
• Professional, approachable and supportive leadership style.
• Passion for developing people and building highperforming teams.
• Positive attitude with a continuous improvement mindset.
• Ability to balance operational priorities while maintaining a strong focus on employee engagement.

Why Join Us?

• Opportunity to lead and influence a growing operational team.
• Supportive leadership culture focused on development and progression.
• Ongoing training and professional development opportunities.
• Exposure to strategic business improvement initiatives.
• Competitive salary and benefits package.

This is an internal only role and external applications will not be considered, the deadline for the role is Friday 31st July.

BH1258