Front Line Operational Leader

Cobalt Ground Solutions Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cobalt Ground Solutions Ltd in Greater London is seeking a Front Line Operational Leader to drive performance and service excellence on a busy shift. You will lead and coach a team, manage rosters and overtime, and ensure safety, wellbeing and customer satisfaction are at the core of operations.

The role requires hands-on leadership, strong communication, and a commitment to diversity and inclusion within a fast-paced environment.

Qualifications

• Minimum of 2 years' supervisory experience.
• Experience managing large teams.
• Coaching and mentoring experience.
• Full, clean, manual UK driving licence.

Responsibilities

• Resource planning your team within the department, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff are working efficiently.
• Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities.
• Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise with Customer airlines to ensure best in class service delivery.
• Management of staff welfare issues, including recording of absence and lateness and highlighting irregularities to HR; work with HR on performance, discipline and grievance matters.
• Ambassador of diversity and inclusion in the workplace.
• Responsible for the positive promotion of Cobalt's mission, vision and values in the marketplace and internally.

Skills

Leadership

People Management

Time Management

Communication

Job description

Lead. Inspire. Make an Impact.

Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and delivering exceptional service? If so, we would love to hear from you.

WE ARE HIRING

Front Line Operational Leader

Lead. Inspire. Make an Impact.

Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and delivering exceptional service? If so, we would love to hear from you.

As a Front Line Operational Leader, you will play a critical role in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, operational performance, and employee wellbeing.

About The Role

As a leader within the organisation, your primary responsibilities involve orchestrating your team's efforts to execute all facets of the Department's operations. Your role is pivotal in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, performance, and employee wellbeing. This encompasses the comprehensive spectrum of leadership-from strategically guiding the operational workflow to fostering employee engagement and providing adept line management for your shift.

About You

• Thriving on leading by example and igniting motivation among the team to collectively achieve extraordinary outcomes.
• Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities.
• Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficiently.

Engaged Teams, Decisive Leadership, Operational Excellence.

Key Responsibilities

• Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently.
• Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities.
• Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery.
• Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with Human Resources to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements.
• Ambassador of diversity and inclusion in the workplace
• Responsible for the positive promotion of Cobalt's mission, vision and values in the marketplace and internally.

Essential Requirements

What We're Looking For

• Minimum of 2 years' supervisory experience
• Experience managing large teams
• Coaching and mentoring experience
• Full, clean, manual UK driving licence

Desirable Experience

• Allocation experience
• Employee Relations experience

Key Skills & Competences

• Health, Safety & Wellbeing
• Leadership and People Management
• Organisation and Time Management
• Strong communication skills

Close date for applications: 25th September 2026